Current jobs related to Customer Service Representative - Williamstown - MountainOne

  • Customer Service Representative

    3 days ago

    Williamstown, Kentucky, United States Accountable2You Full time

    Customer Support Specialist at Accountable2YouWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Accountable2You. As a key member of our support team, you will be responsible for providing exceptional technical support and assistance to our customers.Key Responsibilities:Technical Support: Provide timely and...

  • Customer Service Representative

    3 weeks ago

    Williamstown, United States Bella Baby Photography Full time

    Salary and Benefits Salary ranges from 40K to 60K, accompanied by attractive benefits About Us Exciting Growth Opportunities at Bella Baby Photography! Join our rapidly growing team! We foster a collaborative work environment, prioritize communication with kindness, and have a track record of high success. Based in Williamstown, our operations span across...

  • Guest Services Representative

    4 days ago

    Williamstown, Kentucky, United States Hampton Inn & Suites Williamstown Ark Encounter Full time

    Are you a Friendly, Authentic, Caring, and Thoughtful individual? If so, we have an opportunity for you! We are seeking reliable team members with exceptional customer service abilities to fill both Part-Time and Full-Time roles at our Front Desk. You will play a crucial role in ensuring a positive experience for our guests during their arrival and...

  • Guest Services Representative

    1 week ago

    Williamstown, Kentucky, United States Hampton Inn & Suites Williamstown Ark Encounter Full time

    Are you a person who embodies friendliness, authenticity, care, and thoughtfulness? If so, we have an opportunity for you. We are seeking reliable individuals with exceptional customer service abilities to fill both part-time and full-time roles at our Front Desk. Your primary responsibility will be to ensure a seamless arrival and departure experience for...

  • Guest Services Representative

    1 week ago

    Williamstown, Kentucky, United States Hampton Inn & Suites Williamstown Ark Encounter Full time

    Are you a personable and attentive individual? If you possess qualities such as friendliness, authenticity, care, and thoughtfulness, we are seeking you for a pivotal role at our esteemed establishment. We are in search of reliable team members with exceptional customer service abilities to fill both Part-Time and Full-Time positions at the Front Desk. Your...

  • Guest Services Representative

    1 week ago

    Williamstown, Kentucky, United States Hampton Inn & Suites Williamstown Ark Encounter Full time

    Position OverviewAre you a person who embodies friendliness, authenticity, care, and thoughtfulness? If so, we have an opportunity for you! We are seeking reliable individuals with exceptional customer service abilities to fill both Part-Time and Full-Time roles at our Front Desk.Your primary responsibility will be to manage the guest's arrival and departure...

  • Guest Services Representative

    1 week ago

    Williamstown, Kentucky, United States Hampton Inn & Suites Williamstown Ark Encounter Full time

    Position OverviewAre you someone who embodies friendliness, authenticity, care, and thoughtfulness? If so, we have an opportunity for you! We are seeking reliable individuals with exceptional customer service abilities to take on both part-time and full-time roles at our Front Desk.Your primary responsibility will be to ensure a seamless experience for...

  • Patient Access Representative

    3 weeks ago

    Williamstown, United States Princeton Medical Group Inc Full time

    Patience Access Representative Be a part of our talented and growing team! Are you looking for a Full-Time Patient Access Representative position in an office setting? At Princeton Medical Group, we are looking for dedicated individuals to join our dynamic team to support our wide variety of medical specialties! About Us: Princeton Medical Group, P.A. We...

  • Business Development Representative

    3 months ago

    Williamstown, United States MBS Pro Staffing Full time

    Job DescriptionJob DescriptionMBS hiring a Business Development Representative near Dry Ridge, KY. Our client is a global automotive manufacturing industry supplier.You will play a key role in ensuring the efficient and effective operation of the manufacturing processes within the company. You are responsible for overseeing and managing the engineering...

  • Retail Service Agent

    1 week ago

    Williamstown, Pennsylvania, United States Family Dollar Full time

    Position Overview:As a vital member of our team at Family Dollar, the Customer Service Representative plays a crucial role in ensuring customer satisfaction. Your primary responsibilities will include:Delivering Outstanding Service: Engage with customers in a friendly manner, assisting them in selecting products that meet their needs.Transaction Management:...

  • Retail Cashier

    1 week ago

    Williamstown, Massachusetts, United States Hobby Lobby Full time

    Now Hiring Attractive compensation and benefits package.About Hobby LobbyHobby Lobby is a prominent retail establishment focusing on arts and crafts materials, textiles, framing services, party supplies, and more.The organization operates a multitude of locations nationwide and stands as a leading retailer in providing a diverse array of arts, crafts,...

  • Retail Cashier and Customer Service Associate

    3 days ago

    Williamstown, Massachusetts, United States Hobby Lobby Full time

    Now HiringCompetitive salary and comprehensive benefits package.About Hobby LobbyHobby Lobby is a prominent retail establishment specializing in a wide array of arts and crafts materials, textiles, picture framing, celebration supplies, and much more.The company boasts numerous locations throughout the United States and stands as a leading retailer in...

  • Retail Cashier and Customer Service Associate

    1 week ago

    Williamstown, Massachusetts, United States Hobby Lobby Full time

    Position OverviewAttractive salary and comprehensive benefits package.About Hobby LobbyHobby Lobby is a prominent retail establishment focusing on arts and crafts materials, textiles, framing services, party essentials, and much more.The organization operates a multitude of locations nationwide, standing out as a leading retailer in providing a diverse array...

  • Customer Support Specialist

    3 months ago

    Williamstown, United States Accountable2You Full time

    Job DescriptionJob DescriptionSalary: We're growing and looking for our next Customer Support Specialist to join our team! Do you share our passion for accountability, love our core values, enjoy technology, and possess excellent written and spoken communication skills? Read on!  What’s the starting salary range?Depending on your customer service and...

  • Customer Support Engineer

    3 months ago

    Williamstown, United States Accountable2You Full time

    Job DescriptionJob DescriptionSalary: $50k-$80k annually DOEWe're growing and looking for our next Customer Support Engineer to join our team! Do you share our passion for accountability, love our core values, enjoy technology, and possess excellent written and spoken communication skills? Read on!  What’s the starting salary range?Depending on your...

  • Guest Services Associate

    3 days ago

    Williamstown, Kentucky, United States Hampton Inn & Suites Williamstown Ark Encounter Full time

    Position OverviewAre you a Friendly, Authentic, Caring, and Thoughtful individual? If so, we are seeking dependable team members with exceptional customer service skills to fill both Part-Time and Full-Time roles at our Front Desk.Your primary responsibility will be to ensure a seamless arrival and departure experience for our guests, while also addressing...

  • Automated Car Wash Associate

    19 hours ago

    Williamstown, New Jersey, United States Thoroughbred Express Full time

    Job OverviewThoroughbred Express Auto Wash is a leading provider of high-quality car wash services, operating conveyorized, tunnel-based express car wash facilities in Southern Kentucky, Indiana, and West Virginia.We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at our Madison, IN location. As a key...

  • Traveling Seasonal HydroBlasters Laborers

    1 month ago

    Williamstown, United States Clean Harbors Full time

    Thompson Industrial, powered by Clean Harbors, is looking for Seasonal Traveling Industrial Maintenance Hydroblasters Laborers to join their safety conscious team traveling to and working within multiple locations across the US. This team member is responsible for the performance of tasks associated with hazardous waste clean-up, site remediation,...

  • IS Technician

    4 weeks ago

    Williamstown, United States Clean Harbors Full time

    Thompson Industrial, powered by Clean Harbors, is looking for Seasonal Traveling Industrial Maintenance Hydroblasters Laborers to join their safety conscious team traveling to and working within multiple locations across the US. This team member is responsible for the performance of tasks associated with hazardous waste clean-up, site remediation,...

  • Aluminum Plate Processing Supervisor

    1 week ago

    Williamstown, New Jersey, United States TW Metals Full time

    Position Overview: The Warehouse/Production Team Leader is responsible for overseeing the operations of workers engaged in aluminum plate saw processing, which includes the tasks of pulling, packaging, and dispatching customer orders. The Production Team Leader will undertake the following responsibilities:Key Responsibilities:Assign tasks and supervise work...

Customer Service Representative

2 months ago

Williamstown, United States MountainOne Full time
EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. (Compliant with the new VEVRAA and Section 503 rules). Solely to help us comply with government record keeping, reporting and other legal obligations as required under these and other laws and regulations, we ask that you please fill out the Applicant Data record. This data is for analysis and affirmative action only. Submission of this information is voluntary. Failure to provide this information will not jeopardize or adversely affect any consideration you may receive for employment. We appreciate your cooperation. This data is for periodic government reporting and will be kept in a Confidential File separate from the Application of Employment.

Description

The Customer Service Representative plays a vital role in providing exceptional customer service in accordance with our Community Banking Service Standards. This position participates in the daily operation of the branch; including but not limited to responsibilities for account management and assisting customers with banking products, transactions and other financial products/services as needed; for providing timely and efficient completion of transactions while maintaining accurate records and thorough handling of all cash and negotiable instruments assigned. The Universal Banker proactively participates in the branch sales referral process as directed by management.

Key Accountabilities and Responsibilities

The job performance of the Universal Banker includes the following, and other/related duties as assigned.

1. Customer Care
  • Drive and deliver the MountainOne Standard of Customer Care e regarding daily transactions, proactively addressing inquiries, and resolving problems in accordance with bank policies.
  • Perform the basic transactions of a teller; accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing money orders, cashier's checks and redeeming savings bonds.
  • Perform ATM/Debit card maintenance and new card orders.
  • Develop and deepen customer rapport; have and use knowledge of account ownership, be responsive and timely with correspondence and problem resolution.
  • Promote and advise on the bank's products and services.
  • Open and service new and existing accounts. Ensure customer profiles are updated Maintain constant awareness of changes/opportunities affecting customer accounts.
2. Operations and Compliance
  • Comply, keep updated with policies, procedures, compliance training; comply with BSA/AML/OFAC regulations and guidelines. Keep track of and participate in scheduled monthly audit requirements. Comply with the company's code of ethics.
  • Maintain a position of trust and responsibility by keeping all customer business secure and confidential; educate and alert customers regarding fraud.
  • Prepare individual daily balance of teller cash transactions, as well as other reports as necessary.
  • Prepare and review new customer account and maintenance document checklists for 100% accuracy.
3. Individual and Team Effectiveness
  • Work cooperatively in close communication and coordination across all company departments/functions. Develop a collaborative relationship with the Call Center.
  • Participate in cooperative team efforts to set/achieve goals, communicate, share information; training and development.
  • Demonstrate a strong commitment to the bank's culture and core commitments including community engagement; established service standards; serve as a brand ambassador.
  • Ability to travel to other branches within the region to assist with staff coverage.
4. Business Development
  • Identify business growth opportunities through active listening; by reviewing basic customer account data.
  • Proactively participate in the sales referral process. Cross-sell product lines and appropriate financial solutions.
  • Understand and utilize thorough products and services knowledge for the sake of customer inquiries, discussion and cross-sell opportunities.
Position Requirements

Technical Knowledge/Skills
  • Math literacy and fundamental financial calculations.
  • Fundamental teller transactions.
  • Proficiency in Microsoft Office Suite.
  • Systems knowledge (teller and customer management); DecisionPro and DepositPro system knowledge.
  • Branch procedures; cash handling; ATM processes and procedures.
  • Product knowledge, e.g. deposit accounts, loan products, features/benefits.
  • Sales process; as relates to selling through product promotion, cross-selling and making sales referrals.
Personal Skills
  • Critical thinking; ability to logically evaluate information, solve problems, exercise good judgement.
  • Goal-orientation; ability to expend the time, effort and focus necessary to achieve goals.
  • Personal accountability and effectiveness; ability to act responsibly.
  • Interpersonal skills; communication skills, including verbal, written and active listening.
  • Empathy, ability to relate to and care for others.
  • Flexibility, ability to adapt to situations and others.
  • Detail-orientation and consistency; ability to organize activities, tasks and projects with accuracy.
  • Teamwork, ability to participate cooperatively in setting and achieving team goals; participate in peer coaching.
  • Customer service and relationship-management; strive to anticipate, meet, exceed customer expectations.
  • Act and communicate professionally, with consideration, respect and courtesy.
Experience
  • Associate's degree.
  • Minimum one year of banking experience.
Other Requirements
  • Flexibility and availability to service all banking hours, as needed.
  • Ability to travel up to 25% of the time outside a 25-mile radius.
  • Ability to sit, drive, bend, make/answer telephone calls.


Location
MountainOne-WMSTN 795

Full-Time/Part-Time
Full-Time

This position is currently accepting applications.