Healthcare Call Center Specialist

3 weeks ago


Broken Arrow, Oklahoma, United States MRI Full time
Job Description

The Healthcare Call Center Specialist will provide support to clients by answering questions and resolving issues related to healthcare benefits and claims. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat.
  • Assist customers with billing inquiries and policy changes.
  • Escalate complex issues to higher-level representatives or supervisors as needed.
  • Maintain a quality score of 95% or greater.

Requirements:
  • At least 2 years of customer service experience in a call center environment.
  • 1 year of healthcare administrative experience or related required.
  • Excellent listening skills and verbal communication skills.
  • Knowledge of dental terminology and practices.
  • Typing speed of 40 wpm or higher.

Salary Information:
$48,000 - $58,000 per year, depending on experience.

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