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Patient Service Coordinator

2 months ago

Apex, North Carolina, United States Duke University Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at Duke University. As a key member of our clinical operations team, you will play a critical role in ensuring the smooth operation of our medical offices.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including reviewing next day patients and completing preparation activities.
  • Enter pre-visit orders and prepare new patient charts.
  • Pick up X-rays, office charts, medical records, reports, and other required patient documentation.
  • File history sheets, ancillary reports, and other patient record documentation.
  • Check-in patients upon arrival and verify patient demographic data.
  • Accurately identify the appropriate account for patient visits and collect co-payments and balances.
  • Imprint patient-specific chart documents and requisition/transmittal documents.
  • Coordinate labs and procedures as requested.
  • Maintain private physician office charts and prepare encounter forms.
  • Audit encounter forms for completeness and accuracy before batching.
  • Schedule tests and procedures, and complete and distribute ancillary service requisitions.
  • Explain billing to patients according to PRMO credit and collection policies.
  • Check-out patients and make return appointments by scheduling patients into the correct appointment type.
  • Answer telephone, take and deliver messages to physicians, nurses, and others.
  • Report obtained medical information from patients and referring physicians accurately, completely, and timely.
Requirements
  • Strong verbal and written communication skills.
  • Basic PC and data entry skills.
  • Knowledge of medical terminology and telephone etiquette.
  • Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
  • Ability to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.