Service Advisor

1 week ago


Tulsa Oklahoma, United States Snell Motor Company Full time
Job Description

Job Title: Service Advisor - Automotive Expert

Company: Snell Motor Companies

Location: Tulsa, OK

Job Type: Full-time

Job Category: Automotive

About Us: Snell Motor Companies is a family-owned and operated business with a rich history dating back to 1973. We are a leading provider of automotive services, including sales, service, and repair.

Job Summary: We are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, communicating with customers and technicians, and ensuring that our customers receive the best possible service experience.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Communication: Communicate effectively with customers and technicians, ensuring that all parties are informed and up-to-date on the status of repairs and services.
  • Service Coordination: Coordinate with technicians and other departments to ensure that repairs and services are completed efficiently and effectively.
  • Estimating and Pricing: Develop accurate estimates and prices for repairs and services, ensuring that customers are informed and up-to-date on costs and timelines.
  • Record Keeping: Maintain accurate and up-to-date records of customer interactions, repairs, and services.

Requirements:

  • High School Diploma or Equivalent: Required
  • Experience in Automotive Service: 1+ year of experience in an automotive service environment, preferably in a service advisor or customer service role.
  • Excellent Communication Skills: Strong communication and interpersonal skills, with the ability to effectively communicate with customers and technicians.
  • Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Knowledge: Basic knowledge of automotive systems and repair procedures, with the ability to learn and adapt to new technologies and procedures.

Benefits:

  • Competitive Salary: Competitive salary and benefits package, including 401(k) matching, dental insurance, health insurance, and paid time off.
  • Opportunities for Advancement: Opportunities for advancement and professional growth, with a focus on developing and retaining top talent.
  • Collaborative Work Environment: Collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.

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