Service Advisor

1 month ago

Tulsa, United States Jim Norton Toyota - Tulsa Full time
Job DescriptionJob Description

  Are you an experienced and customer-focused automotive service advisor looking for an exciting career opportunity? Join our dedicated team at Jim Norton Toyota, where your expertise in providing exceptional customer service and your knowledge of automotive care will be highly valued. We are seeking top-tier service advisors who can communicate effectively with customers, understand their needs, and ensure their vehicles receive the highest quality service. If you have a passion for the automotive industry and a commitment to excellence, we want to hear from you

 

Apply now and drive your career forward with Jim Norton Toyota

 

The Norton Family has been handling Oklahoma’s automotive needs since 1928 and we take pride in providing the best customer experience possible. There will be plenty of opportunities for growth, training, and advancement All you need is the same commitment to excellence we have for our customers

Compensation is competitive and based on experience

Benefits

  • Competitive compensation and bonus opportunities
  • Medical, Vision, Dental 
  • 401k
  • Group Life Insurance 
  • Flexible Spending Account
  • Paid Vacation

Responsibilities

  • Attitude is everything—greet service department customers promptly and courteously
  • Listen to each customer and clearly articulate repair needs to techs
  • Upsell recommended/additional services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair/maintenance costs
  • Adherence to dealership policy on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure that all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Physical Requirements 

  • The physical requirements of the position are Light to Medium Work.
  • Visual acuity requirements include color, depth perception and field of vision comparable necessary to drive vehicles safely.
  • Constant:  Standing, walking, talking, hearing, and typing.
  • Frequent – Repetitive motion.
  • Occasional – Balancing, kneeling, crouching, pushing, pulling, lifting (~15-20 lbs.)

Physical Working Conditions

  • This position is subject to inside and outside environmental working conditions including but not limited to:  temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with operating an auto dealership.

Jim Norton Auto Group maintains a strong policy of equal employment opportunity for all qualified employees.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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