Customer Service Representative

3 weeks ago


Jupiter, Florida, United States Jupiter Beach Resort & Spa Full time
Job Description

We are seeking a highly organized and people-skilled Customer Service Representative to join our team at Jupiter Beach Resort & Spa. As part of the initial guest experience, you will be responsible for making lasting impressions, starting with a warm welcome. In addition to undertaking various procedural and administrative duties, dealing with conflict or tension is also a critical skill we are looking for.

The ideal candidate will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Main Responsibilities:

  • Greeting guests upon arrival and making them feel welcome
  • Administering check-ins and check-outs
  • Providing front desk services to guests
  • Assigning rooms and taking care of administrative duties
  • Delivering mail and messages
  • Processing guest payments
  • Coordinating with bell service and staff management
  • Being a source of information to guests on various matters such as transport and restaurant advice
  • Accommodating general and unique requests
  • Diffusing conflict or tense situations with guests

Qualifications:

  • High school diploma or GED
  • Previous customer service experience
  • Exceptional interpersonal skills
  • Excellent written and verbal communication
  • Time management and organizational skills
  • Conflict resolution experience
  • Patience and good listening skills

Estimated Salary: $35,000 - $45,000 per year, depending on location and experience. We offer a comprehensive benefits package including health insurance, dental insurance, vision insurance, life insurance, 401(k), short term disability, free associate parking, free meal for every shift worked, 25% discount in resort outlets, hotel discounts with OPL, and friends and family discount.

This is a great opportunity to be a part of an organization that values its team members and takes pride in selecting individuals who help us achieve our mission.



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