Customer Service Representative
3 weeks ago
We are seeking a highly organized and people-skilled Customer Service Representative to join our team at Jupiter Beach Resort & Spa. As part of the initial guest experience, you will be responsible for making lasting impressions, starting with a warm welcome. In addition to undertaking various procedural and administrative duties, dealing with conflict or tension is also a critical skill we are looking for.
The ideal candidate will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
Main Responsibilities:
- Greeting guests upon arrival and making them feel welcome
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Coordinating with bell service and staff management
- Being a source of information to guests on various matters such as transport and restaurant advice
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests
Qualifications:
- High school diploma or GED
- Previous customer service experience
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
Estimated Salary: $35,000 - $45,000 per year, depending on location and experience. We offer a comprehensive benefits package including health insurance, dental insurance, vision insurance, life insurance, 401(k), short term disability, free associate parking, free meal for every shift worked, 25% discount in resort outlets, hotel discounts with OPL, and friends and family discount.
This is a great opportunity to be a part of an organization that values its team members and takes pride in selecting individuals who help us achieve our mission.
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