Guest Service Ambassador

4 days ago


Spartanburg, South Carolina, United States Nothing Bundt Cakes Full time
Job Title: Guest Service Representative/Crafter

The Nothing Bundt Cakes Guest Service Representative is the face of our brand, creating a warm and welcoming environment for our guests. This role requires a strong commitment to guest satisfaction, as well as excellence and efficiency in the workplace.

Key Responsibilities:
  • Promptly greet guests with genuine warmth and helpful enthusiasm, following the Nothing Bundt Cakes Sweet Steps of Service to create a superior guest experience.
  • Maintain strong product knowledge to educate guests on our cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggest additional merchandise to complete a unique celebration, such as balloons, candles, and cards.
  • Process guest orders efficiently and accurately, inviting guests to join our Email Club to benefit from special promotions and remain connected.
  • Uphold a clean and organized bakery presentation, including routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.
  • Assemble cake and balloon orders according to guest specifications for the given celebration, following our cake decorating and presentation standards with precision.


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