Customer Experience Specialist

3 weeks ago


Roanoke Rapids, North Carolina, United States DISH Full time
About DISH

DISH, an EchoStar company, has been at the forefront of connectivity for over 40 years. Our business reach spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products.

Our Mission

We aim to simplify lives by providing innovative solutions and exceptional customer experiences. As a leading provider of connectivity services, we strive to be America's First Smart NetworkTM.

Job Overview

We are seeking skilled technicians to join our team as Field Technicians. As a Field Technician, you will represent DISH in customers' homes daily, building rapport quickly and delivering TV and smart home solutions. You'll be trained to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit.

Key Responsibilities:
  • Deliver exceptional customer experiences through personalized support and solution-based sales.
  • Install and configure DISH equipment, including satellite dishes and receivers.
  • Provide technical support and troubleshoot issues to ensure seamless service delivery.
Requirements:
  • A valid driver's license in the state where you're applying, with a driving record that meets DISH's safety standards.
  • Ability to stand on a high ladder (up to 40 feet) for extended periods, lift over 70 lbs at a time, and work in varying climates/weather conditions.
  • Prior experience in customer-facing roles or technical fields is preferred but not required.
What We Offer:
  • A competitive salary range of $19.50/Hour, with opportunities for performance-based promotions and incentives.
  • Benefits include versatile health perks, flexible spending accounts, HSA, 401(k) Plan with company match, ESPP, career growth opportunities, and a flexible time-off plan.
  • Free DISH TV programming at a value of $114.99/month, plus deeply discounted Sling TV and Boost Infinite phone plans.
  • Tuition reimbursement, professional development opportunities, and a supportive work environment.

Earn up to $6,400 in your first year and $9,100 each following year in performance incentives



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