Customer Experience Specialist
3 weeks ago
DISH, an EchoStar company, has been at the forefront of connectivity for over 40 years. Our business reach spans satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products.
Our MissionWe aim to simplify lives by providing innovative solutions and exceptional customer experiences. As a leading provider of connectivity services, we strive to be America's First Smart NetworkTM.
Job OverviewWe are seeking skilled technicians to join our team as Field Technicians. As a Field Technician, you will represent DISH in customers' homes daily, building rapport quickly and delivering TV and smart home solutions. You'll be trained to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit.
Key Responsibilities:- Deliver exceptional customer experiences through personalized support and solution-based sales.
- Install and configure DISH equipment, including satellite dishes and receivers.
- Provide technical support and troubleshoot issues to ensure seamless service delivery.
- A valid driver's license in the state where you're applying, with a driving record that meets DISH's safety standards.
- Ability to stand on a high ladder (up to 40 feet) for extended periods, lift over 70 lbs at a time, and work in varying climates/weather conditions.
- Prior experience in customer-facing roles or technical fields is preferred but not required.
- A competitive salary range of $19.50/Hour, with opportunities for performance-based promotions and incentives.
- Benefits include versatile health perks, flexible spending accounts, HSA, 401(k) Plan with company match, ESPP, career growth opportunities, and a flexible time-off plan.
- Free DISH TV programming at a value of $114.99/month, plus deeply discounted Sling TV and Boost Infinite phone plans.
- Tuition reimbursement, professional development opportunities, and a supportive work environment.
Earn up to $6,400 in your first year and $9,100 each following year in performance incentives
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