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Patient Care Coordinator

2 months ago

Woodstock, Georgia, United States HearingLife Full time
About the Role

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at HearingLife. As the face of our retail clinics, you will play a critical role in ensuring a positive patient experience and helping more people hear better.

Key Responsibilities
  • Drive patient appointment and clinic revenue generation by making outbound and follow-up calls to potential and existing patients.
  • Greet all patients and obtain potential referrals, understanding current marketing promotions.
  • Manage data entry and appointment scheduling using company-approved protocols and internal scheduling database software.
  • Keep the office patient-ready by managing office supply inventory according to company-approved lists.
  • Manage petty cash, bank deposits, and credit transactions accurately.
  • Maintain hearing aid inventory and work with patients to collect all insurance documentation, ensuring compliance with HIPAA laws.
Requirements
  • High school diploma or equivalent; associate degree preferred but not required.
  • Minimum of 1 year of previous front office experience, preferably in a customer service or sales setting.
  • Superior multi-tasking and time management discipline.
  • Ability to work independently and collaboratively with staff and support services.
  • Skilled in handling sensitive matters and patients with tact, courtesy, and discretion.
  • Technically savvy with computer and systems, including intermediate knowledge of MS Office Suite (specifically Word and Excel).
What We Offer
  • Paid time off and company-paid holidays.
  • Health, medical, dental, and vision benefits.
  • Competitive 401(k) program.
  • Exclusive discounts and programs.
  • Education expense reimbursement.
  • Basic life and AD&D insurance.
  • DMIT Program: Dive deep into management insights.
  • Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.
Our Culture

We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude, and We Create Innovative Solutions.

We are an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.