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Retail Sales Representative

2 months ago

Austin, Texas, United States Austin Habitat for Humanity Full time
Job Overview

The Austin Habitat for Humanity ReStore operates as a discount home improvement outlet and donation center. Our mission is to enhance community access to affordable building supplies, reduce waste by diverting reusable items from landfills, and support housing initiatives across multiple counties.

Mission Statement

Our aim is to embody love through action, uniting individuals to construct homes, foster communities, and instill hope.

Vision Statement

We envision a world where everyone has a safe and decent place to call home.

Core Values

Innovation - Service Focused - Team-Oriented

Employee Benefits:

  • Comprehensive employer-paid medical, dental, and vision coverage
  • 12 paid holidays annually
  • 10 vacation days each year
  • 10 sick leave days per year
  • 3 personal days off each year
  • 401(k) retirement plan with employer contributions
  • 20% discount on ReStore purchases

Position Summary

The Sales Associate is responsible for delivering exceptional customer service as the primary point of contact for retail patrons while ensuring the sales floor is well-maintained for a pleasant shopping experience. This role involves collaborating with team members in a dynamic environment to prepare merchandise for display and sale. The Sales Associate is expected to proactively maintain their designated area within the ReStore and provide operational assistance to the management team.

Expectations:

  • Serve as a positive role model within the organization
  • Maintain a respectful and constructive attitude
  • Collaborate with supervisors to achieve departmental and organizational goals
  • Exhibit self-motivation, adaptability, and effective time management

Key Responsibilities:

  • Commit to continuous improvement and quality enhancement
  • Actively identify and respond to customer needs
  • Participate as a cooperative team member and embrace change
  • Assist customers on the sales floor, providing product information and recommendations
  • Communicate procedural updates to staff and volunteers
  • Help display new and used merchandise
  • Operate a forklift as necessary
  • Transfer products from the receiving area to the sales floor
  • Follow safety protocols established by Austin Habitat for Humanity
  • Coordinate inventory with store management
  • Document customer feedback regarding service and product quality
  • Showcase products effectively using samples or catalogs
  • Stay informed about current promotions and advertisements
  • Provide inside sales support by addressing product inquiries
  • Assist with customer inquiries at the service desk
  • Participate in annual inventory counts
  • Maintain cleanliness and organization of the sales floor
  • Deliver knowledgeable and courteous service to customers
  • Address customer complaints professionally
  • Familiarize oneself with the store layout to assist customers effectively
  • Merchandise products attractively
  • Keep merchandise organized and categorized
  • Rotate stock according to established guidelines
  • Propose seasonal merchandising ideas to management
  • Stay updated on current ReStore promotions
  • Ensure accuracy in pricing and transactions
  • Adhere to pricing protocols and changes
  • Complete necessary forms for items not taken at the time of purchase
  • Create signage for store products
  • Stock the sales floor efficiently
  • Prioritize safety in all operations
  • Operate pallet jacks when required
  • Assist in maintaining store cleanliness
  • Provide a meaningful experience for volunteers
  • Support colleagues as needed
  • Be available for a flexible work schedule
  • Maintain a professional appearance
  • Perform general upkeep duties as necessary
  • Occasionally assist donors by receiving donations
  • Effectively communicate our mission and values
  • Complete additional tasks as assigned

Minimum Qualifications:

  • Prior experience in retail sales
  • Exceptional customer service skills
  • Ability to manage customer complaints professionally
  • Experience in a fast-paced retail environment
  • Capability to stand for extended periods
  • Experience in retail merchandising
  • Able to lift up to 75 lbs frequently
  • Effective verbal and written communication skills
  • Proficient in basic arithmetic
  • Able to follow written and verbal instructions
  • Capable of addressing problems with multiple variables
  • Ability to work independently

Preferred Qualifications:

  • Bilingual in English and Spanish is preferred

Compensation:

  • $16.50 per hour

Physical Demands:

The physical requirements for this position include spending the majority of the day on your feet, engaging in activities such as standing, walking, sitting, using hands and fingers to handle objects, reaching, climbing, balancing, stooping, kneeling, crouching, and occasionally lifting or moving up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Austin Habitat for Humanity is an Equal Opportunity Employer.