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IT Support Specialist

1 month ago

Toledo, Toledo, United States Merge IT LLC Full time
Job Title: IT Support Technician

Our client in West Chester, OH, is seeking three IT Support Technicians to join their team. This is a 6+ month contract with the possibility of extension or permanent employment.

Job Summary:

We are looking for highly skilled and organized IT Support Technicians to provide technical assistance and support to our clients. The ideal candidate will have experience in IT Desktop Service environments and be able to follow instructions and procedures.

Main Responsibilities:
  • Perform a range of technical work activities to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company process.
  • Document and report on work completed to ensure compliance with Company and Customer Procedures.
  • Evaluate escalations and take appropriate action to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.
Requirements:
  • Able to follow instructions and procedures.
  • Proven experience in IT Desktop Service environment.
  • Uses information systems, technology functions, and applications in line with IT industry standards.
  • Demonstrates an organized approach to work.
  • Demonstrates customer service abilities.
  • Routine administrative skills.
  • Good interpersonal skills, basic literacy, and numeracy skills.
  • Demonstrates awareness of health and safety at work.
Why Choose Merge IT?

We have a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.