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Customer Service Representative
2 months ago
The Customer Service Outfitter provides exceptional customer service and presents customers with the benefits of becoming a CLUB Member. This role is responsible for executing account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching, and regulatory compliance.
Key Responsibilities- Customer Service: Supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers.
- Product Expertise: Demonstrates products to customers and remains knowledgeable of advertised sales.
- Account Servicing: Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
- Membership Sales: Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member.
- Customer Experience: Provides full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications.
- Reporting and Feedback: Provides daily feedback and reports in a timely and accurate manner.
- Peer Coaching and Support: Provides peer coaching, recognition, and support as a CLUB advocate and representative.
- Education: High school diploma or equivalent experience.
- Experience: 0 to 2 years of experience in a customer service environment.
- Excellent Organization and Attention to Detail: Demonstrates excellent organization skills and attention to details.
- Customer Service Experience: Experience in a customer service environment.
- Communication Skills: Excellent verbal and written communication skills.
- Adaptability: Adaptability to new processes and procedures.
- Self-Motivation and Initiative: Excellent self-motivation and initiative while unsupervised.
- Discounts: Enjoy discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions.
- Benefits Package: Includes dental, vision, voluntary benefits, 401(k) retirement savings, paid holidays, paid vacation, Bass Pro Cares Fund, and more.
