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Client Services Outside Coordinator

1 month ago

Mt Juliet TN USA, United States Cox Full time
About the Role

We are seeking a highly skilled Client Services Outside Coordinator to join our team at Cox Automotive. As a key member of our sales team, you will be responsible for providing exceptional service to our dealer clients, ensuring their auction experience is efficient, professional, and enjoyable.

Key Responsibilities
  • Represent the dealer sales lane on sale days and promote Manheim products and services.
  • Receive reserve prices from dealers, assign order numbers, represent vehicles on the auction stage, and negotiate conditional bids.
  • Work with dealers, managers, and coordinators to ensure vehicles are ready for auction, both in-lane and online.
  • Provide training and consultation on our products and services.
  • Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary.
  • Consult customers on floor prices and market values of vehicles.
  • Walk vehicles with account representatives and make recommendations for reconditioning to increase vehicle value.
  • Coordinate with recon shops and lot operations to complete vehicle repairs, inspections, and details to ensure vehicles are prepared and ready for sale.
Requirements
  • A high school diploma or GED and 3 years of experience in a related field.
  • A valid driver's license.
  • Strong communication and interpersonal skills.
  • The ability to perform at a high level and adapt within a fast-paced team environment.
  • The ability to sit or stand for prolonged periods of time, perform repetitive tasks, and lift up to 15 pounds.
  • Vision requirements include being able to see close, far, and in color, judge distances, and adapt to changes in focus.
What We Offer
  • A competitive salary and top-notch bonus/incentive plans.
  • Exceptional work-life balance, generous time-off policies, and accommodating work schedules.
  • Comprehensive healthcare, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Professional development and continuing education opportunities.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Extra perks like pet insurance, employee discounts, and much more.