Customer Service Representative

2 weeks ago


Platteville, Wisconsin, United States Dupaco Community Credit Union Full time

A Dupaco Career is different. You'll work with an inclusive crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose.

When you get here, you'll know that your voice is valued and heard. You'll find new and unique ways to make a positive impact just by being you.

In the Customer Service Representative role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey.

There's a lot to love about working at Dupaco...

Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with the a generous 401k match, awesome starting pay of $18.25/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

You'll be:
Connecting with members and potential members by providing courteous, professional and knowledgeable service to increase member satisfaction and account usage
Accurately and efficiently processing transactions - such as deposits, payments, withdrawals, cashing checks, etc.
Actively listening to identify the member's unique needs and educating them on appropriate credit union products/ services
Understand the technology that is available to the members and demonstrate to them how to use it
Performing miscellaneous operation duties in accordance with established policies and procedures
Promoting a positive and professional image of the credit union

You'll need:
High school diploma or equivalent (i.e. GED) or equivalent experience
Customer service & cash handling experience preferred
Ability to exude confidence and lead by example in providing outstanding member service to members, potential members, and coworkers
Excellent communication skills with the ability to adjust your communication style to your audience
A positive attitude and strong desire to help others
Excellent computer skills with the ability to navigate between multiple programs

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.



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