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Personalized Service Specialist

2 months ago

Bellevue, Washington, United States Burberry Full time

INTRODUCTION

At Burberry, we believe that creativity paves the way for new opportunities.

Our mission is to harness the power of imagination to challenge limits and unveil new possibilities for our team, our clientele, and our communities.

This foundational belief has been the guiding principle of Burberry since its inception in 1856 and remains central to our operations today.

We strive to cultivate an environment where creative individuals from diverse backgrounds can flourish, contributing a rich array of skills and experiences to our endeavors.

As a purposeful and values-driven brand, we are dedicated to being a positive force in the world, shaping the future of sustainable luxury for our customers, driving industry transformation, and supporting our communities.



JOB PURPOSE


The Luxury Client Consultant fosters relationships with both new and existing clients of Burberry, delivering a tailored and elevated experience that drives commercial success.

Reporting to store management, the Luxury Client Consultant will captivate our clients by expressing a genuine passion for the brand, fashion, and luxury goods.

As a specialist in client engagement and service, the Luxury Client Consultant exhibits a profound understanding of styling and sales.



RESPONSIBILITIES

SERVICE AND SALES
Achieve and surpass individual and store sales targets and other commercial KPIs

Through storytelling and enthusiasm for the brand, inspire our clients, creating desire and loyalty with every interaction

Deliver a luxury service while demonstrating expertise in product knowledge, fashion, and styling

Guide the Client journey to enhance the Client experience in-store: Ensure a memorable first impression; understand your client, be a product and styling expert, and finalize the sale to nurture the client relationship.


Be diligent in following up and providing after-sales services to our clients

Contribute to the daily operations of the store by upholding high luxury standards in both front and back of house, including appropriate product levels and replenishment, assisting with inventory management, markdowns, and stockroom upkeep as needed

Adhere to company policies, guidelines, and procedures. Utilize visual techniques to maintain visual standards in accordance with Burberry guidelines

Encourage teamwork and foster a positive work environment

CLIENT ENGAGEMENT
Establish meaningful connections with Clients

Work by appointment to offer a personalized service and cultivate relationships with our clients to enhance loyalty and encourage additional purchases.


Attract new luxury clients to expand the individual and store client base with a commercially focused mindset

Drive client retention by ensuring volume and spend through regular contact and appropriate follow-up on sales or client requests

PERSONAL PROFILE

A proven history of achieving sales and exceeding targets

Prior experience in Clientelling

A strong passion for fashion, art, and culture

In-depth product knowledge and a solid understanding of retail operations

Awareness of competitor offerings

Experience in collaborative team environments

Fluency in the local language; proficiency in English is preferred

Knowledge of additional languages is a plus

Exhibits Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, proactive, and self-driven

Detail-oriented and creative with a passion for sales

Assertive with exceptional presentation and communication skills when interacting with clients and colleagues at all levels

Results-oriented with a commercial mindset

Flexible, collaborative, and adaptable in approach to work

MEASURES OF SUCCESS

Individual sales performance and KPIs (Appointments, UPT, ATV & AUR)

Service targets (Guest Experience, Net Promoter Score)

New client acquisition (conversion and retention)

Number of appointments conducted monthly

FOOTER


Burberry is an Equal Opportunities Employer and treats all applications equally, recruiting solely based on skills and experience.


  • Expected base salary for the role will be between $21.00 and $21.63 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis depending on various factors, including, but not limited to, professional skills, knowledge, and experience. The compensation for this position also includes commission earnings as a percentage of sales. The Company also offers free shares after one year of service, equivalent to 500GBP, pursuant to the terms of the share plan.
  • Burberry offers associates a comprehensive benefits package, which, depending on the associate's eligibility, includes: (i) Medical, Vision, and Dental Insurance, Income Protection, Life and Accidental Death & Dismemberment Insurance, Short-Term and Long-Term Disability, Flexible Spending Account and Commuter Benefits; (ii) Retirement Plan (401k) Traditional pre-tax and Roth contributions with an employer match of 100% up to the first 6% that employee contributes; (iii) paid time off, including 10 vacation days pro-rated from start date and increasing to 15 days in second year, 10 sick days, 2 personal days, 9 paid holidays, bereavement leave, and seasonal well-being days; (iv) Paid Parental Leave of up to 18 weeks; and (v) all other benefits (such as leaves of absence) as required by applicable federal, state, and local law.
  • This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Posting Notes:
USA || Washington (US-WA) || Bellevue || RETAIL OFFLINE || MAINLINE || n/a ||