Norwalk Operations Supervisor
3 weeks ago
- Compliance & Standards:
- Monitor and enforce compliance with all company policies, procedures, and standards.
- Adhere to all federal, state, and local laws pertaining to fair housing, credit reporting, leasing, and residential requirements.
- Daily Operations:
- Maintain day-to-day operations of the property, fostering a professional and friendly atmosphere for all residents and clients.
- Physically inspect the community, pick up litter, and report any service needs to the maintenance staff.
- Resident Relations:
- Act as a liaison between the General Manager, building staff, and residents.
- Gather proactive resident feedback and work to meet and exceed goals related to resident satisfaction, retention, occupancy levels, and property objectives.
- Send out resident communications as needed.
- Leasing & Administration:
- Assist with administering lease agreements for prospective residents.
- Perform income verifications, credit checks, and file audits for new and existing lease agreements and renewals.
- Maintain optimal renewal rates by managing lease agreements for current residents.
- Marketing & Market Knowledge:
- Demonstrate knowledge of market conditions and industry trends.
- Contribute ideas for marketing the community and enhancing the living environment for residents.
- Record Keeping & Financial Management:
- Maintain accurate resident records, including rents, deposits, and application fees.
- Consult with residents to limit account delinquencies and handle evictions as necessary.
- Issue appropriate notices (e.g., late payment, eviction notices) and miscellaneous resident communications.
- Submit unpaid balances to collections when needed.
- Additional Duties:
- Perform additional tasks as assigned by the General Manager.
Estimated Salary: $60,000 - $80,000 per year, depending on experience
Benefits: Competitive pay with potential for bonus, medical insurance, dental insurance, vision plan, 401(k) plan, life insurance, paid vacation, paid sick leave, paid holidays, tuition reimbursement, and housing discount at BLT-owned properties
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