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Community Ambassador
2 months ago
About the Role:
We are seeking a highly skilled and enthusiastic Community Ambassador to join our team at Entrata, Inc. As a Community Ambassador, you will be the face of our community, responsible for providing exceptional customer service and ensuring a positive experience for our residents.
Key Responsibilities:
- Provide Warm and Welcoming Service: Greet residents and visitors with a smile, answer any questions, and assist with package retrieval.
- Patrol Security Cameras: Promptly report any concerns to ensure everyone's safety and security.
- Maintain a Clean and Welcoming Environment: Conduct hourly inspections and swiftly tackle any issues that arise to keep our spaces sparkling and ready for action.
- Engage in Marketing Efforts: Spread the word about community events and programs to keep the excitement alive and drive resident engagement.
- Provide Heroic Support: Offer speedy lockout assistance and provide quick response to resident needs.
- Uphold Core Values: Develop with Purpose & Passion, Act with Extreme Ownership, and Do the Right Thing to embody the Trinitas Core Values.
Requirements:
- Customer Service Enthusiast: Adept at making residents and visitors feel welcome and valued.
- Policy and Regulation Expert: Skilled in reading, analyzing, and interpreting business policies and regulations to ensure compliance.
- Effective Communicator: Proficient in verbal and written communication, with experience in Microsoft Teams and creating comprehensive reports and correspondence.
- Exemplary Role Model: A quick learner, detail-oriented, and flexible individual who embodies excellence and sets a positive example for our student housing community.
Work Environment and Physical Demands:
- Physical Abilities: Ability to climb stairs, walk long distances, lift up to 30 lbs., and view monitor screens for an extended period of time.
- Scheduling Requirements: Ability to work a minimum of two shifts per week and during school breaks, holidays, and turnover periods.
Equal Employment Opportunity: Entrata, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
