Retail Media Team Lead

4 weeks ago

Raleigh, North Carolina, United States ROI Revolution Full time
About the Role

We are seeking a highly skilled Retail Media Team Lead to join our team at ROI Revolution. As a key member of our Retail Media team, you will play a critical role in supporting the needs of client relationships across Amazon, Walmart, Home Depot, and other marketplaces.

Key Responsibilities
  • Coach, support, and develop your team members in a way that evokes strong performance and creates and maintains an environment of inclusion and belonging
  • Proactively provide performance insights and strategy recommendations to your team; ensure proper follow-through
  • Lead client retention efforts through identification of growth opportunities, sharing of industry trends, and internal escalation of warning signs with thorough action plans
  • Serve as support system and primary change agent for highly strategic client outputs (i.e. calls, quarterly business reviews, annual planning, and on-site client visits)
  • Audit and inspect your team's work product for executional excellence (i.e., reporting, key performance indicators, investment, and tools)
  • Build a strong partnership with our channel-specific and technology representatives, serving as an advocate for client escalations, team needs, and adoption
  • Serve as an Executive Lead on key client accounts, coaching the integrated team, adding value for clients, and monitoring profitability
  • Meet with direct reports regularly using our Performance Management tools to ensure reports can grow and develop professionally
  • Collaborate with Sales and Marketing to vet new clients, participate in pitches, and promote team and service wins internally and externally as applicable
  • Facilitate teaching and training team on new tools, tactics and technology, ensure team-wide compliance when appropriate
  • Collaborate with HR and Client Services Operations and Training Manager to hire, onboard and train new employees
  • Compile and organize content for and lead team meetings, celebrations, and team builders
  • Foster a positive team culture of high-morale, intentional inclusion, and radical candor ensuring all team member perspectives are valued and celebrated in key decision making
Requirements
  • Bachelor's degree
  • 4+ years of professional experience in digital marketing with a minimum of 1 year of experience in Amazon/retail marketplaces advertising
  • Ability to articulate plans for growth and development for both internal team members and external clients
  • An experimental mindset living by example to seek new opportunities and developments within the retail and digital marketing industry
  • Strong business marketing acumen
  • Client-centric focus with the ability and motivation to drive client retention and happiness
  • Problem solving skills and an aptitude to "run toward problems" to help your team
  • Self-starter who can operate independently or with limited guidance as needed
  • Outstanding active listening skills and the ability to effectively communicate complex ideas concisely
  • Demonstrated success coaching, leading, mentoring and/or developing others
  • Unique ability to train and develop both strategic and tactically skilled marketers
  • Embodies ROI's core values and is happy to contribute to a collaborative team environment
About ROI Revolution

At ROI, our vision is to be the best in the world at growing large brands online. We have been helping brands exceed their digital marketing goals through paid advertising, website optimization, social media and more since 2002.

We value the thoughts and ideas that arise from a diverse workforce and work to foster a space of inclusion and belonging for every ROIer. Our total compensation and benefits package includes a hybrid work environment, comprehensive health benefits, paid disability and life insurance, and a monthly education bonus.

ROI Revolution is an equal opportunity employer and is committed to the fair and impartial treatment of all employees and applicants for employment without regard to gender, age, race, religion, color, national origin, physical or mental disability, military/veteran status, sexual orientation, gender identity and expression, genetic information, marital status, parental status, pregnancy, or any other status protected by law.

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