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Team Leader

2 months ago

Fayetteville, North Carolina, United States Cold Stone Creamery Full time

Position Overview:
As a Team Leader at Cold Stone Creamery, you will play a crucial role in overseeing daily operations and ensuring a high standard of service.

Key Responsibilities:
1. **Training and Development:** You will be responsible for training and mentoring staff members, fostering a positive work environment.
2. **Task Delegation:** Effectively assign tasks to team members and provide necessary follow-up to ensure completion.
3. **Performance Management:** Hold team members accountable for their performance, providing constructive feedback and support.
4. **Customer Service Excellence:** Ensure that the team delivers prompt and friendly service to all customers.
5. **Staffing and Scheduling:** Manage staffing levels and create schedules that align with business needs while controlling labor costs.
6. **Financial Oversight:** Ensure accurate cash handling and adherence to financial protocols.
7. **Inventory Management:** Oversee inventory levels and coordinate ordering processes to maintain stock.

Join our team and contribute to creating memorable experiences for our customers