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Process Design Consultant II

2 months ago

New York, New York, United States Bank of America Full time
Job Summary

We are seeking a highly skilled Process Design Consultant II to join our team at Bank of America. As a key member of our Operational Excellence team, you will be responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of our Operational Excellence objectives.

Key Responsibilities
  • Execute on change initiatives to drive breakthrough cost efficiencies, quality, productivity, and risk mitigation.
  • Work with business leaders and subject matter experts to ensure collaboration and transparency across integrated business and technology teams.
  • Drive execution of solutions within the budget and timeline.
  • Support Operational Excellence for the Enterprise Credit Commercial (ECC) organization, delivering Risk and Operational efficiencies.
  • Identify inefficiencies, control gaps, and design and deploy repeatable, automated solutions.
  • Interact with process and control owners, technology, project management, GCOR, credit review, audit/compliance, legal, learning, communication partners, and senior executives.
Requirements
  • 10 years of process improvement/design and project management experience.
  • Understanding of BOA's Process Management Policy and Standard, Risk Management Framework, and Business Controls.
  • High proficiency in MS Office suite, especially SharePoint, Excel, and pivot tables.
  • Exceptional data analytics skills and attention to detail with ability to synthesize complex data into actionable reports for executive audience.
  • Exceptional written and verbal communication skills.
  • Ability to navigate enterprise, research, and resource information across the bank.
  • Ability to work independently – set and manage plans, achieve results.
  • Highly organized and able to effectively manage competing priorities and compressed timelines.
  • Demonstrated ability to drive action and sustain momentum/results-oriented.
  • Strong partnership skills – build broad-based business relationships across the organization using influencing skills while demonstrating strong conflict resolution capabilities.
  • Ability to learn and adapt quickly in making sound decisions while facilitating process working sessions.
  • Strong ability to influence and lead diverse groups to achieve desired results.
Desired Skills
  • Knowledge of Commercial lending environment, organizational alignment, strategic priorities.
  • Consulting or change management experience.
  • Bachelor's degree or equivalent experience.
Work Environment

1st shift (United States of America)

40 hours per week