Director of Agile Product Management

2 days ago

Colorado Springs, Colorado, United States USAA Full time
About USAA

USAA is a leading financial services organization dedicated to serving the needs of U.S. military members and their families. Our mission is to facilitate the financial security of millions of Americans who have served their country.

The Opportunity

We are seeking a highly skilled Director, Bank Agile Product Management to lead our Payments Product team. As a key member of our organization, you will be responsible for developing and implementing solutions that drive business results and customer value. You will work closely with senior leaders and stakeholders to ensure that our products and services align with our business objectives and overall strategy.

The ideal candidate will have a strong background in product development, process improvement, and project delivery, with experience in Agile methodologies and Scrum best practices. You will be responsible for creating and implementing policies and processes that meet business results and are aligned to strategic business objectives and required outcomes. You will also be accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs, and will empower teams within the Bank to deliver business outcomes against their OKRs.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. The preferred location for this position is Colorado Springs, CO, but it can also be based in one of our other locations. Relocation assistance is not available for this position.

Responsibilities
  • Lead an agile team(s) assigned to developing solutions for implementing the Bank's business objectives aligned to the department and company strategy.
  • Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes.
  • Manage project assignments and prioritization of work for Agile teams. Oversees deliverables to ensure they are progressing in a timely manner and are aligned to objectives.
  • Lead positive team dynamics, encourages collaboration and drives achievement of goals and OKRs. Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
  • Apply expert knowledge and removes escalated impediments to the team's success and assists in conflict resolution, issue and dependency management.
  • Coordinate, coaches, supports and guide leaders and teams in Agile principles, values and practices.
  • Maintain stakeholders informed of project status to include Senior Leaders. Builds consensus with alliances across the organization.
  • Assesses, uses, and partners with external resources and partners to meet agreed upon expectations.
  • Shares information about the portfolio's output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization.
  • Builds and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
  • Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions.
Requirements
  • Bachelor's degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 8+ years' experience in product development, process improvement, project delivery, or business/requirements analysis to include 2+ years of that experience within a financial services organization.
  • 3+ years of direct team leadership experience or leading large matrixed, cross-functional teams.
  • Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
  • Agile Scrum best practices and experienced being a product owner for a scrum team
  • Knowledge and experience of multiple technical software delivery methodologies such as Agile, and SAFe.
  • Experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
  • Experience in analyzing business requirements to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.
  • Comprehensive experience in applicable banking regulatory and compliance policies.
Preferred Qualifications
  • Hands on experience working across the digital product development process: road mapping, problem definition, exploration, requirements documentation, front and back-end development, testing, and code deployment
  • Experience with consumer payments experience in a financial institution setting
  • Detailed payment rail knowledge, particularly in wire, ACH and checks
  • Passion for understanding customer needs and proven ability to build digital products such as bill pay experience.
  • Ability to understanding of risks and controls entailed in end to end payment execution and the delivery of payment services
  • US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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