Site Operations Manager

1 month ago

Eden Prairie, Minnesota, United States May Mobility Full time
About May Mobility

May Mobility is a pioneering company that is revolutionizing the way we think about transportation. Our mission is to create a safer, greener, and more accessible world through the use of autonomous technology. Based in Ann Arbor, Michigan, we are a team of innovators who are passionate about making a difference.

Job Summary

We are seeking an experienced Site Supervisor to join our team. As a Site Supervisor, you will play a critical role in ensuring the safe and efficient operation of our autonomous vehicles. You will be responsible for coordinating daily logistics, handling any issues that arise, and working closely with our team to ensure that our riders, contracted Autonomous Vehicle Operators, and customers have a positive experience.

Key Responsibilities
  • Ensure that operations during each shift follow rigorous safety guidelines and develop a culture of safety that is beyond reproach.
  • Follow daily protocols and track site performance metrics to systematically improve outcomes.
  • Become an expert in quickly collecting, documenting, and reporting feedback on mechanical and vehicle-related issues to the engineering team, and collaborate with engineers and other team members to troubleshoot and handle escalations that could negatively impact operations.
  • Create a work environment that values all team members.
  • Cover shifts across days and times that fall outside normal business hours.
Requirements
  • 1+ years experience as a people leader in a fast-adapting and customer-focused environment.
  • Excellent written and verbal communication skills across multiple platforms, with strict attention to detail in every situation.
  • High comfort level with making judgment calls in ambiguous situations.
  • Understanding of best practices when it comes to top-notch customer service.
  • Ability to work effectively with team members at all levels of the organization.
Benefits
  • Comprehensive healthcare suite including medical, dental, vision, life, and disability plans.
  • Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
  • Rich retirement benefits, including an immediately vested employer safe harbor match.
  • Generous paid parental leave with immediate eligibility, as well as a phased return to work.
  • Flexible vacation policy, in addition to 18 paid company holidays.
  • Total Wellness Program providing numerous resources for overall wellbeing.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about making a difference and have the skills and experience we are looking for, please apply today.

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