Service Team Lead

3 weeks ago


Phoenix, Arizona, United States Camelback Subaru Volkswagen Full time
Company Overview
Camelback Subaru Volkswagen strives to maintain a well-respected organization with integrity, hard work, and exceptional care for employees, customers, and partners. Every staff member plays a critical role in our success.

Job Summary
We are seeking a skilled Service Advisor to oversee service orders, ensure customer satisfaction, and drive sales growth. The ideal candidate will have strong communication skills, time management abilities, and a professional demeanor.

Salary Estimate: $45,000 - $60,000 per year

Key Responsibilities:
  • Manage service orders and flow of the Drive Lane to provide prompt, courteous, and effective service to customers.
  • Take ownership of the customer's experience by completing tasks that enhance their impression of the dealership.
  • Offer concierge support for owner inquiries, ensuring seamless communication and resolving any issues promptly.
  • Maximize technician time utilization by efficiently distributing work and maintaining a high Customer Success Index.
  • Assist in diagnosing vehicle problems, ordering necessary parts, and training service department staff.

Qualifications and Skills:
  • Organized and friendly personality with excellent time management skills.
  • Demonstrated ability to manage others and maintain positive employee relations.
  • Fantastic communication skills, including phone and in-person interactions.
  • Professional appearance and a clean driving record are required.

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