Front Desk Representative

1 week ago


Aspen, Colorado, United States The Inn at Aspen Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Inn at Aspen. As a Front Desk Agent, you will be responsible for providing exceptional guest services, ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities
  • Provide high-level customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
  • Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, and special requests.
  • Check in and out hotel guests, ensuring a smooth and efficient process.
  • Answer phone calls promptly and knowledgeably, providing accurate and complete information.
  • Complete daily tasks, including balancing the shift bank and maintaining organization.
  • Follow established key control policy and ensure proper credit policies are followed.
  • Assist with Concierge services, providing guests with information on local attractions and events.
  • Monitor room availability and review daily selling status using yield management system.
Requirements
  • High school diploma or general education degree (GED); and six months to one year related experience and/or training.
  • Ability to read, analyze, and interpret procedure manuals.
  • Ability to effectively present information and respond to questions from guests.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Work Environment

The work environment is fast-paced and dynamic, with a moderate noise level. The successful candidate will be able to work effectively in a team environment and provide exceptional guest services in a professional and courteous manner.



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