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Healthcare Support Specialist
2 months ago
Overview
At Hackensack Meridian Health, our team members are integral to our mission of enhancing patient care and fostering a collaborative work environment. We are dedicated to helping our patients lead healthier lives while also supporting each other in our professional journeys. Our culture emphasizes connection and teamwork, where competitive benefits are just the beginning of what we offer. Together, we strive for continuous improvement in healthcare delivery and community service.
Responsibilities
A typical day for a Healthcare Support Specialist at Hackensack Meridian Health involves:
- Delivering patient care tailored to the physical, emotional, educational, and safety needs of individuals across various age groups.
- Ensuring optimal patient outcomes through sound judgment and proactive measures.
- Maintaining open lines of communication with patients, nursing staff, and other healthcare professionals regarding patient conditions and care provided.
- Taking initiative to exceed job expectations, enhancing personal performance, and identifying new opportunities for improvement.
- Engaging in interdisciplinary teamwork to develop and implement comprehensive care plans from admission to discharge, ensuring seamless transitions and continuity of care.
- Participating in departmental performance improvement initiatives.
Specific duties may include, but are not limited to:
- Welcoming patients and verifying identification.
- Preparing patients for assessments, examinations, and procedures while enhancing their satisfaction.
- Collecting vital clinical data and documenting findings accurately, promptly notifying the RN of any abnormalities.
- Performing blood draws and laboratory specimen collections using proper techniques.
- Conducting EKGs as directed and ensuring the readiness of all necessary medical equipment.
- Providing direct hygiene and comfort care, including bathing and assisting with meals.
- Monitoring patient intake and output, documenting weights, and ensuring a safe environment by responding to call lights promptly.
- Adhering to organizational competencies and standards of behavior.
Qualifications
Required Education, Knowledge, Skills, and Abilities:
- High School Diploma or equivalent.
- Completion of a Certified Nursing Assistant, Medical Assistant, or Patient Care Technician program, or equivalent medical experience.
- Ability to adapt quickly to changing patient needs, with a strong commitment to improving patient and caregiver experiences.
- Exceptional teamwork skills and dedication to ongoing education and high-quality patient care.
Preferred Qualifications:
- Experience or certification in phlebotomy, EKG monitoring, and vital signs assessment.
- At least one year of experience as a PCT or CNA in a healthcare setting.
- Certification as a Nursing Assistant, Medical Assistant, or completion of a comprehensive PCT program.
Licenses and Certifications Required:
- AHA Basic Health Care Life Support HCP Certification within 60 days of hire.
