Restaurant Host/Hostess with Fine Dining Experience

4 days ago


Gary, Indiana, United States Hard Rock International (USA), Inc. Full time
Job Title: Restaurant Host/Hostess with Fine Dining Experience

About the Company:

Hard Rock International (USA), Inc. is a renowned hospitality company that operates various restaurants and entertainment venues worldwide.

Job Summary:

We are seeking a skilled Restaurant Host/Hostess to join our team at Hard Rock Casino Northern Indiana. As a key member of our service staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless table management.

Key Responsibilities:

  • Participate in all elements of service, including pre-bussing, clearing tables, resetting tables, pouring water, and running beverages.
  • Describe each dish as it is served, stating the name and notable ingredients, and answer any additional questions guests may have.
  • Ensure proper plate presentation and course delivery while following the sequence of service.
  • Create an atmosphere that encourages guests to return to Hard Rock Casino Northern Indiana, fostering positive relationships and mentorship among team members.
  • Provide superior guest service, effectively handling interactions with guests and colleagues, and maintaining a professional demeanor in challenging situations.
  • Maintain a well-groomed appearance, adhering to sanitation and safety standards.
  • Anticipate and meet guest needs, perform inventories, and complete assigned duties efficiently.
  • Receive and polish clean china, silverware, and glassware from dishwashers for stock replenishment.
  • Deliver food from the kitchen to guests as instructed by management and chefs.
  • Main
    tain table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being attentive to guest needs.
  • Assist bussers in setting tables with clean dishes, glasses, and flatware according to approved guest service procedures.
  • Support special events or parties by assisting with carving, cooking, setup, teardown, and other duties as assigned.
  • Communicate effectively and professionally with the culinary team to enhance guest satisfaction.
  • Prepare and serve non-alcoholic beverages, including soda, juice, tea, coffee, and espresso drinks.
  • Prioritize tasks regularly and consistently work in a high-volume environment.
  • Clean and sanitize work and public areas to maintain a safe and welcoming environment.
  • Perform other duties as assigned.

Qualifications:

  • A minimum of 2 years of experience in fine dining or elevated lounge environments is preferred.
  • Successful candidates must obtain and maintain all necessary licenses and certifications per Federal, State, and Indiana Gaming Commission regulations.
  • Pass a background check and drug screening.
  • Be at least 21 years old.
  • Work holidays, weekends, and flexible shifts as required.
  • Maintain a valid food handlers certification for the state of Indiana.

Knowledge and Skills:

  • Excellent menu knowledge, including ingredients and preparation methods.
  • Strong multitasking and prioritizing skills.
  • Table service procedures and etiquette for fine dining environments.
  • Superior customer service/hospitality skills.

Estimated Salary:$45,000 - $55,000 per year

Benefits:Competitive salary, benefits package, and opportunities for growth and development within the company.



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