Sportsbook Host

We are seeking a highly skilled and experienced Sportsbook Host to join our team at Hard Rock International (USA), Inc.

This is a part-time position that requires the ability to work holidays and weekends, as well as flexible shifts.

The successful candidate will report to the Sportsbook Supervisor and be responsible for working within a team to exceed customer satisfaction expectations and enhance the player experience by providing professional, accurate, and timely assistance for all matters related to the player's interaction with the Retail and Online Sportsbook and its related products.

• Record wager requests from patrons and input them into the wagering system.
• Manage a cash drawer for taking wagers and making payouts and reconcile this drawer.
• Detect and advise customers at risk of potential responsible gaming issues.
• Effectively communicate T's & C's to customers regarding wagering rules, policies, and promotional campaigns.
• Promote and educate patrons on the availability of all sports-related products and wager types.
• Execute best business practices per company guidelines via phone, email, and live chat.
• Validate and verify player documentation in accordance with company guidelines.
• Review customers' financial transaction history to answer questions on required documents.
• Review customers' game player history to answer questions on payouts and rules.
• Proactively contact players based on real-time monitoring of events.
• Participate in our outbound sales program as time allows.

• High School diploma or equivalent required.
• Experience in the casino environment with knowledge of online and/or brick and mortar casino and sports book operations a plus.
• Must obtain and maintain all licenses/certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.

The estimated salary for this position is $25,000-$35,000 per year, depending on experience and qualifications.