Emergency Department Care Navigator
5 days ago
At WMC Health, we are seeking a highly skilled Emergency Department Care Navigator to join our team. As a key member of our healthcare team, you will play a vital role in ensuring an exceptional patient experience in the Emergency Department.
Responsibilities:- Conduct regular rounds on Emergency Department patients and waiting areas to create a welcoming environment and address any immediate needs.
- Serve as a point of contact for patients to share concerns, expectations, and unmet needs, liaising with the appropriate staff members to ensure quick resolution of issues to support patient satisfaction.
- Collaborate with the care team to identify potential barriers to patient adherence, such as appointment scheduling, transportation, pharmacy access, and financial concerns.
- Help patients schedule necessary follow-up appointments in real-time before their discharge from the Emergency Department.
- Thoroughly document all interactions and correspondences in the electronic medical record and any other required systems.
- Identify areas for improvement in patient care and outcomes, providing recommendations for enhancing the healthcare delivery process.
- Ensure that patient rooms and waiting areas are clean, comfortable, and safe, contributing to a conducive atmosphere for treatment.
- Maintain proficiency with Patient Rights, HCAHPS, and other regulatory requirements and internal processes to ensure compliance.
- Offer fair, accurate, and impartial information and assistance to individuals eligible for the Marketplace, Medicaid, Children's Health Insurance, and commercial plans.
- Perform other duties assigned to support the smooth functioning of the Emergency Department and patient care.
- 3-5 years of healthcare, direct customer service, or managed care experience.
- Bachelor's degree required with specialization in health-related fields; public health, business, communication, or other.
- Health Insurance
- Dental
- Vision
- Retirement Savings Plan
- Flexible Savings Account
- Paid Time Off
- Holidays
- Tuition Reimbursement
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