Hotel Front Desk Associate

2 months ago


Casper, Wyoming, United States Ramkota Hotel Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Night Auditor to join our team at Ramkota Hotel. As a Night Auditor, you will be responsible for ensuring the smooth operation of our front desk during evening hours, providing exceptional guest service, and maintaining accurate records.

Key Responsibilities:

  • Guest Registration and Check-out: Process guest arrivals and departures, verify credit card information, and ensure accurate room assignments.
  • Front Desk Operations: Manage the front desk area, respond to guest inquiries, and resolve any issues in a professional and courteous manner.
  • Cash Handling and Accounting: Handle cash, credit card transactions, and maintain accurate records of all financial transactions.
  • Communication and Teamwork: Collaborate with other hotel staff to ensure seamless guest service, and communicate effectively with guests and colleagues.
  • Problem-solving and Adaptability: Respond to guest complaints and concerns, and adapt to changing situations and priorities.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in hospitality or customer service preferred.
  • Skills: Excellent communication and problem-solving skills, attention to detail, and ability to work in a fast-paced environment.

About Us:

Ramkota Hotel is a leading hospitality company that values exceptional guest service and employee satisfaction. We offer a competitive salary, benefits package, and opportunities for career growth and development.


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