Cloud Security Escalation Specialist

2 weeks ago


Newton, United States Cyberark Full time
Job Title: R&D Escalation Engineer for Cloud Security

We are seeking an experienced R&D Escalation Engineer to join our Cloud Security team. As a key member of our team, you will be responsible for providing top-notch support to our customers, identifying and resolving complex technical issues, and collaborating with cross-functional teams to drive process improvements.

Key Responsibilities:
  • Act as 4th-level support for Cloud Security cases, reconstructing, debugging, and fixing issues from the field.
  • Define and sharpen proactive monitoring capabilities to enhance customer experience.
  • Drive customer communication during critical events and provide feedback to internal teams on how to improve our services.
  • Develop and implement projects that improve support-related processes and our customers' technical support experience.
  • Stay up-to-date with groundbreaking technologies and apply advanced troubleshooting techniques to provide unique solutions to our customers.
Requirements:
  • Experience with cloud/SaaS environment (AWS serverless architecture) and Datadog and AWS CloudWatch.
  • Experience with Azure, GCP (particularly IAM security models), Python, AWS Lambda, SQS, SNS, and EventBridge.
  • Experience with DynamoDb or similar NoSQL database development and OpenSearch/ElasticSearch.
  • Bachelor's degree in Science/Technology/Engineering or a related field OR equivalent experience in a technical position.
What We Offer:

CyberArk is an Equal Opportunity/Affirmative Action employer. We offer a competitive salary range of $85,000 – $120,000/year, plus commissions or discretionary bonus, based on performance. Our compensation package includes a wide range of medical, dental, vision, financial, and other benefits.



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