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Head of Cybersecurity Operations

2 months ago

San Francisco, California, United States Artera Corporation Full time

ABOUT ARTERA

Our Mission: Elevate healthcare to the forefront of customer service.

What We Deliver: Artera (previously known as WELL Health) is a leading patient communication platform designed to enhance the experiences of healthcare staff and patients alike, while also driving profitability for healthcare organizations. Our platform facilitates seamless two-way communication between patients and their healthcare providers through secure, multilingual messaging across various channels, including text, email, and phone. By integrating fragmented communication points into a cohesive and user-friendly channel, Artera enhances patient engagement and empowers organizations to provide exceptional customer service.

Our Impact: We assist over 500 healthcare providers in managing more than 1 billion messages for over 40 million patients each year.

Our Award-Winning Culture: Since our inception in 2015, Artera has been consistently recognized for our innovative technology and rapid business growth, earning accolades such as Inc. 5000 Fastest Growing Private Companies and Deloitte Technology Fast 500. We have also been featured in Forbes as one of "America's Best Startup Employers" and recognized by Newsweek as one of the "World's Best Digital Health Companies."

Artera is seeking a Head of Cybersecurity Operations to spearhead our comprehensive information security initiatives. In this role, you will oversee the strategic direction and management of security operations that safeguard both our company’s and our clients’ sensitive data. You will familiarize yourself with our control frameworks and manage compliance across all domains of the security program. A genuine enthusiasm for security and a commitment to data protection are essential.

You will possess strong organizational abilities and excel in cross-departmental collaboration. Your experience will include managing diverse teams and leading significant initiatives such as SOC, ISO, and HITRUST audits. You will be adept at operationalizing security requirements and identifying and mitigating various risks within the organization. Your capability to develop, implement, and execute processes in a dynamic environment will be crucial.

This position offers an exciting opportunity for those eager to be at the cutting edge of healthcare technology while being passionate about security.

Key Responsibilities
  • Provide strategic direction and oversight for the Cybersecurity team.
  • Ensure compliance with relevant frameworks, including HITRUST, HIPAA, ISO 27001, ISO 27017, ISO 27018, and SOC 2 Type 2.
  • Lead and manage security requirements for large-scale projects.
  • Consult with stakeholders regarding FedRAMP Authorization.
  • Enhance and maintain security and technology-related policies, procedures, and standards that address security needs related to strategies, regulations, and business risks.
  • Conduct information security control reviews and assessments across technology and business units.
  • Provide guidance on security-related matters and facilitate complex projects across the organization amidst uncertainty.
  • Identify, assess, track, and manage security risks and control exceptions across Artera's security domains.
  • Engage in security-related discussions with clients.
  • Respond to RFPs and security questionnaires.
  • Lead responses to security incidents.
Qualifications
  • A Bachelor's degree in Information Security, Computer Science, Management Information Systems, or a related field (additional experience may be considered in lieu of a degree).
  • 8+ years of experience in information technology security programs, audits, assessments, risk management, or remediation.
  • Familiarity with implementing security requirements for FedRAMP Authorization, particularly FedRAMP Moderate or High.
  • Relevant security certifications (CISSP, CISM, CISA, etc.) are preferred.
  • Exceptional communication skills and the ability to collaborate effectively across diverse teams.
  • Strong analytical, problem-solving, and judgment capabilities.
  • Proficient project management skills.
Preferred Qualifications
  • Direct experience with NIST 800-53, PCI DSS, SSAE 18, or other risk-centric standards and frameworks.
  • Experience in internal or external IT auditing.
  • Knowledge of cloud-based infrastructure security principles.
  • Experience working with distributed teams.
  • Familiarity with SaaS environments.
  • Background in the healthcare sector.

COMPENSATION

The salary for this role will be determined based on experience and geographic tier. This position includes equity and a comprehensive benefits package.

WORKING AT ARTERA

Company Benefits: Comprehensive health benefits (medical, dental, and vision), flexible spending accounts, company-paid life insurance, short-term and long-term disability, equity options, 401(k), and more.

Career Development: Opportunities for manager development cohorts and employee development funds.

Generous Time Off: Includes company holidays, winter and summer breaks, and flexible time off policies.

Commitment to Diversity, Equity, and Inclusion: Artera is an Equal Opportunity Employer, dedicated to fair and equitable hiring practices. We encourage candidates from all backgrounds to apply.

DATA PRIVACY: Artera respects your privacy. By submitting your application, you consent to the processing of your personal information in accordance with our Privacy Policy.