Technical Support Specialist

3 weeks ago


Des Moines, Iowa, United States TEKsystems Full time
Job Description

This company is looking to hire experienced Tech Support Agents to work remotely in various markets, including Phoenix, Dallas, and Des Moines. As a key member of the team, you will provide technical support to internal employees via inbound phone calls, ensuring prompt resolution of their issues.

The first week of training involves compliance courses, followed by a 1-week instructor-led virtual training session. After completion, agents will move into designated shifts and start taking phone calls with support from managers and colleagues until they feel comfortable.

Key Responsibilities:



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