Auto Finance Collections Specialist

2 weeks ago


Las Vegas, Nevada, United States Western Funding Full time
About the Role

We are seeking a highly skilled and motivated Account Representative to join our team at Western Funding. As an Account Representative, you will play a critical role in resolving delinquent accounts and providing excellent customer service.

Key Responsibilities
  • Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts.
  • Negotiate with customers to create payment solutions based on individual circumstances.
  • Conduct light skip-tracing activity to generate potential leads on customer or collateral.
  • Review and submit accounts for repossession activity based on mitigating factors.
  • Execute collection efforts as directed by the department manager.
  • Actively participate in team and department meetings to improve workflow, collection processes, and department efficiencies.
Requirements
  • High School graduate (diploma required, or equivalent).
  • At least 2 years of experience in unsecured or sub-prime auto finance collections.
  • Excellent communication, negotiation, and writing skills.
  • Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A, and Robbins-Rosenthal Act.
  • Ability to maintain an 8-hour shift Monday-Friday; flexible schedule required; must be willing to work weekends and overtime.
  • Capable of effectively operating in a high-pressure, high-volume environment.
  • Goal-oriented with a desire for improvement and advancement.
  • Able to communicate and work amicably with diverse teams.
What We Offer
  • Medical, Dental, and Vision benefits.
  • Life Insurance and Long-term disability plans.
  • Flexible Spending Account.
  • 401K matching.
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching.
  • Wellness Programs.
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only).
  • Career Path Opportunities.
  • Discounts on Parks, Museums, Movie Tickets, and Attractions.
  • Employee Loan Assistance.
  • Annual Flu Shot.
  • Paid Vacations Days.
  • Paid Sick days.
  • Paid holidays.
  • HGym (available in our Los Angeles, CA & Dallas,TX office).
  • Rental Car Discounts, Dell Member Purchase Program.
  • UKG Wallet.


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