Digital Workplace Service Manager
3 weeks ago
Job Title: Digital Workplace Service Manager
Job Summary:
We are seeking a highly skilled Digital Workplace Service Manager to join our team at Yorktel. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our clients and ensuring their digital workplace needs are met.
Key Responsibilities:
- Develop and maintain executive-level relationships with customers and Yorktel executives
- Establish productive, professional relationships with key personnel in assigned customer accounts
- Serve as the customer's advocate and act as a single point of contact for all Yorktel escalations
- Drive service initiatives, continuous improvement, and program profitability
- Understand contract deliverables and ensure adherence to the contract
- In conjunction with the Account Manager, complete strategic customer account plans that meet company standards
- Maintain governance of the assigned account and schedule, manage, and present governance meetings
- Conduct Quarterly Business Review and assessment of assigned account focusing on profit and loss, Operational success, and customer satisfaction issues
- Monthly report on growth opportunities within the current account
- Monthly SLA and services reporting
- Work with Finance to validate all invoices for services under scope and maintain monthly project financial burn-down status
- Meets assigned targets for profit and strategic objectives in assigned accounts
- Analyze requirements to devise the best technology roadmap suited to meet their assigned client's business needs
- Assist with the design, development, configuration, and deployment of related synchronous collaboration technologies
- Interact with the customer's assigned client's IT managers and vendors to identify and evaluate new technology projects for their services
- Creating and providing technical input and directions regarding system architecture to the customer's assigned client's organizational business units
- Providing technical input and guidance to Project Managers during the lifecycle of a project
- Review business requests for system enhancements and undertake cost evaluation, standard reviews, and prioritization
- Deploy and upgrade systems or technical solutions to meet business requirements for functionality and reliability
- Identify upcoming technologies and industry trends to propose new technologies or upgrades
- Write and maintain system documentation such as Run Books, High-Level and Low-Level designs, Admin SOPs, user guides, and Knowledge Base articles for common issues
Requirements:
- Strong leadership and managerial skills
- Strong customer orientation and ability to interface with VP level management in customer environments
- High attention to detail and ability to multitask
- Basic comprehension of general financial and accounting principles
- Experience in, and a working knowledge of the following areas is required:
- Professional Services
- Managed services
- Technical support services
- ServiceNow
- Cloud-based collaboration services (Teams, Zoom, Webex, etc.)
- Unified communication and collaboration solutions
- System Integration
- Video conferencing infrastructure
- Video Conferencing Networks
- Cloud voice architecture and infrastructure
- In-depth understanding of operational service delivery key performance indicators with experience reporting on and delivery to SLA's and SLO's
- Familiarity managing third-party suppliers
- Developed skillset of onboarding, adopting, expanding, and renewal methodologies
- Ability to work collaboratively across all organizational levels including executives, managers, front-line, technical subject matter experts, and IT etc.
- Excellent written/verbal communication skills
- Proficient in Microsoft Suite (Outlook, Excel, Word, PowerPoint)
- Proficiency in Microsoft Pro-portal
Education & Experience:
- BA/BS in Management, Engineering, or equivalent experience
- 10+ years proven experience as a Program Manager or Project Manager
- 10+ years managing complex, multi-thread projects
- Experience managing staff
Additional Requirements:
- Requires extensive sitting, standing, and walking
- Limited weekend and/or night work may be required
- Must be willing to complete background checks and drug tests as required by current or future contracts
- The candidate must have the ability to travel as required in support of regular site visits to customer location(s)
-
Digital Media Sales Professional
4 weeks ago
Chicago, Illinois, United States Digital Remedy Full timeJob Title: Account ExecutiveWe are seeking a highly motivated and experienced Account Executive to join our fast-growing Sales team at Digital Remedy. As a key member of our team, you will be responsible for securing and growing advertising revenue by supporting marketers in buying, managing, optimizing, and measuring their programmatic media campaigns, with...
-
Digital Media Sales Professional
4 weeks ago
Chicago, Illinois, United States Digital Remedy Full timeAccount ExecutiveDigital Remedy is a leading Performance Marketing Partner for brands and agencies, headquartered in New York City. We specialize in helping marketers deliver better outcomes and higher ROI on their media investments. Our proprietary platform has been recognized for product excellence and was recently named Digiday's Best New Streaming...
-
Digital Media Manager
3 weeks ago
Chicago, Illinois, United States Flywheel Digital Full timeWe are seeking a highly skilled Digital Media Manager to support our Amazon DSP team as part of our Client Services function.The ideal candidate will have 3-5 years of experience working within a client-facing role and have experience working with programmatic advertising, including a variety of DSPs and biddable platforms.The successful candidate will be...
-
Digital Media Sales Professional
4 weeks ago
Chicago, Illinois, United States Digital Remedy Full timeJob Title: Account ExecutiveAbout the Role:Digital Remedy is seeking a highly motivated and results-driven Account Executive to join our fast-growing Sales team. As an Account Executive, you will be responsible for securing and growing advertising revenue by supporting marketers looking to buy, manage, optimize, and measure their programmatic media campaigns...
-
Digital Strategy Vice President
3 weeks ago
Chicago, Illinois, United States Resolute Digital Full timeJob Title: Digital Strategy Vice PresidentWeber Shandwick Chicago is seeking a dynamic and entrepreneurial Digital Strategy Vice President to join our team. This role requires an experienced digital and social leader who will build and guide core components of all social strategy workstreams and serve as a daily client contact. The VP of Digital Strategy...
-
Digital Experience Strategist
3 weeks ago
Chicago, Illinois, United States Peapod Digital Labs Full timeJob DescriptionWe are seeking a skilled User Experience Designer to join our team at Peapod Digital Labs. As a key member of our Experience Design team, you will be responsible for creating innovative and user-centered designs for our online grocery platform.Key ResponsibilitiesDevelop wireframes, flows, high-fidelity comps, and front-end annotations to...
-
Senior Manager
3 weeks ago
Chicago, Illinois, United States United Airlines Full timeJob SummaryUnited Airlines is seeking a highly skilled Senior Manager - IT Digital Service to lead the development of our Conversation AI & Gen AI based customer self-service voice & digital self-service platform. This role will collaborate with business partners and technology teams to design, develop, and integrate digital/chat and voice bots that meet...
-
Senior Manager
3 weeks ago
Chicago, Illinois, United States United Airlines Full timeJob SummaryUnited Airlines is seeking a Senior Manager - IT Digital Service to lead a development team in the design and development of our Conversation AI & Gen AI based customer self-service voice & digital self-service platform. This role will collaborate with business partners and other technology teams to design, develop, and integrate digital/chat and...
-
Head of Digital Product Management
3 weeks ago
Chicago, Illinois, United States Northern Trust Full timeAbout Northern TrustNorthern Trust is a globally recognized, award-winning financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.We are proud to offer a unique blend of financial expertise,...
-
Workplace Experience Manager
1 month ago
Chicago, Illinois, United States project44 Full timeAbout the RoleThe Workplace and Team Member Experience Manager is a key position at project44, responsible for creating an engaging and efficient workplace environment. This role combines facilities operations with a focus on employee experience, requiring hands-on management of daily office activities, front desk operations, and event coordination.Key...
-
Workplace Experience Manager
4 weeks ago
Chicago, Illinois, United States project44 Full timeAbout the RoleThe Workplace and Team Member Experience Manager is a critical position at project44, responsible for creating an engaging and efficient workplace environment. This role combines facilities operations with a focus on employee experience, requiring hands-on management of daily office activities, front desk operations, and event coordination.Key...
-
Senior Digital Marketing Manager
3 weeks ago
Chicago, Illinois, United States Upside Services Full timeMeet Upside:We created Upside to revolutionize brick-and-mortar commerce. Our technology leverages the sophistication of online retail-profit measurement, attribution, and incrementality-to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We've helped millions of users earn 2 to 3 times...
-
Digital Project Manager
4 weeks ago
Chicago, Illinois, United States KYYBA Full timeJob DescriptionWe are seeking a highly skilled Digital Project Manager to join our team at Kyyba. The ideal candidate will have experience managing digital projects from start to finish, with a focus on delivering high-quality results on time and within budget.The successful candidate will have a strong understanding of digital project management principles,...
-
Digital Solutions Expert
3 weeks ago
Chicago, Illinois, United States TikTok Full timeJob Title: Digital Solutions ExpertAt TikTok, we're committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. We're looking for a Digital Solutions Expert to join our team and help us inspire creativity and bring...
-
Digital Media Intelligence Manager
3 weeks ago
Chicago, Illinois, United States Spark Foundry Full timeJob SummaryThe Manager, Connected Intelligence will provide strategic insights, data visualizations, and reporting for the client and internal teams at Spark Foundry. This role requires a unique blend of strategic and tactical skills, including an eye for numbers, intellectual curiosity, and proficiency in problem-solving. The ideal candidate will have a...
-
Digital Asset Manager
4 weeks ago
Chicago, Illinois, United States The LaSalle Group Full timeDigital Asset ManagerWe are seeking a skilled Digital Asset Manager to join our team. The ideal candidate will have a strong understanding of metadata standards and best practices, as well as experience in digital asset management. The successful candidate will be responsible for developing and implementing a comprehensive digital asset management system,...
-
Digital Marketing Senior Manager
3 weeks ago
Chicago, Illinois, United States Upside Services Full timeAt Upside, we're revolutionizing the way businesses and consumers interact. Our cutting-edge technology leverages online retail-profit measurement, attribution, and incrementality to drive value for users and brick-and-mortar businesses alike.We've made a significant impact, helping millions of users earn 2 to 3 times more cashback than any other product,...
-
Client Partner for Financial Services
3 weeks ago
Chicago, Illinois, United States Infosys Limited Digital Full timeJob Title: Client Partner for Financial ServicesAbout the Role:Infosys Limited Digital is seeking a skilled Client Partner to join our Financial Services team. As a Client Partner, you will be responsible for leading client interfaces within assigned account scopes and collaborating with Senior Client Partners/Group Managers to build account plans for client...
-
Chief Technology Officer
3 weeks ago
Chicago, Illinois, United States Digital Factory, Inc. Full timeJob SummaryThe Chief Technology Officer (CTO) at Digital Factory, Inc. is a senior executive responsible for driving the company's technological direction. This role involves leading the development and implementation of technology strategies, driving innovation, and ensuring the effective use of technology to achieve business objectives.Key...
-
Data Insights Manager
3 weeks ago
Chicago, Illinois, United States Marcel Digital Full timeAnalytics Manager Position SummaryAt Marcel Digital, we're seeking an experienced Analytics Manager to join our team. As an Analytics Manager, you will be responsible for auditing, building, and maintaining existing Google Analytics and Google Tag Manager setups to ensure accurate data capture and reporting.Key Responsibilities:Audit existing Google...