Customer Service Ambassador

3 weeks ago


Laughlin, Nevada, United States Golden Nugget Hotels & Casinos Full time

Overview:

A Guest Service Representative at Golden Nugget Hotels & Casinos is responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and addressing any guest concerns in a timely and professional manner.

Responsibilities:

  • Efficiently process guest arrivals and departures, ensuring accuracy and attention to detail.
  • Respond to and resolve guest complaints, taking ownership of issues and providing creative solutions to enhance guest satisfaction.
  • Enhance guest experiences by offering upgraded accommodations, promoting M life enrollment, and maximizing revenue opportunities.
  • Provide exceptional communication skills, answering and connecting calls to relevant departments or personnel.

Qualifications:

  • Professional appearance and demeanor.
  • Excellent communication and interpersonal skills.
  • High school diploma required; two years of experience in hospitality, preferably in a guest relations role.
  • Ability to work flexible hours, including nights, holidays, and weekends.
  • Working knowledge of property management systems.
  • Adherence to all state, federal laws, and company policies.

What We Offer:

  • Competitive hourly rate: $13.00 - $15.00.
  • Multiple benefit plans to suit your needs.
  • Paid Time Off.
  • 401K.
  • Opportunities for advancement.
  • Positive and respectful work environment.
  • Generous employee discounts.
  • Community volunteer opportunities.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description.



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