Customer Service Ambassador
3 weeks ago
Overview:
A Guest Service Representative at Golden Nugget Hotels & Casinos is responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and addressing any guest concerns in a timely and professional manner.
Responsibilities:
- Efficiently process guest arrivals and departures, ensuring accuracy and attention to detail.
- Respond to and resolve guest complaints, taking ownership of issues and providing creative solutions to enhance guest satisfaction.
- Enhance guest experiences by offering upgraded accommodations, promoting M life enrollment, and maximizing revenue opportunities.
- Provide exceptional communication skills, answering and connecting calls to relevant departments or personnel.
Qualifications:
- Professional appearance and demeanor.
- Excellent communication and interpersonal skills.
- High school diploma required; two years of experience in hospitality, preferably in a guest relations role.
- Ability to work flexible hours, including nights, holidays, and weekends.
- Working knowledge of property management systems.
- Adherence to all state, federal laws, and company policies.
What We Offer:
- Competitive hourly rate: $13.00 - $15.00.
- Multiple benefit plans to suit your needs.
- Paid Time Off.
- 401K.
- Opportunities for advancement.
- Positive and respectful work environment.
- Generous employee discounts.
- Community volunteer opportunities.
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description.
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