Customer Service Representative

3 weeks ago


Laughlin, Nevada, United States Golden Nugget Hotels & Casinos Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Golden Nugget Hotels & Casinos. As a key member of our call center team, you will be responsible for providing exceptional customer service to our guests, handling incoming calls, and resolving any issues that may arise.

Key Responsibilities

  • Answer all incoming calls in a friendly and efficient manner
  • Provide guests with information concerning hotel amenities and services
  • Obtain necessary information from guests and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations
  • Suggest relevant upsells and convert calls into reservations
  • Effective in following and achieving department sales goals

Requirements

  • At least one year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience
  • Exceptional customer service skills
  • Excellent communication skills, pleasant phone manner, and ability to multi-task several systems at once in a fast-paced environment
  • Detail-oriented, energetic, and self-motivated
  • Intermediate computer skills, including web browsing, email, and typing

What We Offer

  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued


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