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Clinical Services Receptionist

2 months ago

Tucson, Arizona, United States Arizona Oncology Full time

Patient Services Coordinator - Front Desk

Overview

In the face of cancer, it requires immense strength and resilience. This journey is supported by a dedicated team of Patient Services Coordinators who collaborate with both clinical and administrative personnel, enhancing the patient experience within our facilities.

If you enjoy being the welcoming presence for patients as they enter and exit the clinic, we invite you to consider joining our organization.

Our commitment is to broaden access to and improve the quality of cancer care across the nation. As part of Arizona Oncology, a prominent healthcare network focused exclusively on cancer treatment and research, we are positioned to deliver the latest advancements in cancer care to our patients. We recognize the unique needs of individuals battling cancer and are dedicated to addressing their comprehensive care.

Benefits:

We provide competitive compensation along with a robust benefits package that includes a 401K Profit Sharing Plan, Critical Care Insurance, Dental and Medical Insurance, Health Spending Account, Legal Insurance, Long-Term Care, Paid Time Off, Short and Long-Term Disability, Tuition Reimbursement, and Vision Insurance.

To impact someone's life positively, one does not need to be extraordinary; a genuine sense of care is sufficient.

Responsibilities

As a Patient Services Coordinator, you will play a crucial role in enhancing a patient's journey by:

  1. Welcoming patients and visitors to the clinic in a timely, courteous, and professional manner; checking in patients and notifying clinical staff of their arrival.
  2. Providing and clarifying necessary paperwork for patients to complete prior to their examination; ensuring forms are complete and properly filed; updating demographic and insurance information in the system; collecting co-pays and outstanding balances.
  3. Answering, screening, and addressing routine inquiries.
  4. Completing the patient check-in and check-out process post-examination; scheduling follow-up appointments in accordance with physician and office protocols.
  5. Documenting patient cancellations and missed appointments; rescheduling as necessary; informing relevant staff of cancellations and updating patient records accordingly.
  6. Offering general administrative support as needed.

Qualifications

This position welcomes candidates of all experience levels.

Minimum Qualifications:

High school diploma or equivalent.

Proficiency in computer systems and Microsoft Office Suite, including Outlook, Word, and Excel is required.

What You Bring to the Team:

Demonstrate Adaptability: Manage daily work challenges with confidence; willing and able to adjust to multiple demands and shifting priorities; show flexibility.

Show Work Commitment: Establish high performance standards and work diligently to meet them.

Commit to Quality: Highlight the importance of delivering quality services and products.