Field Support Technician

4 weeks ago


San Bruno, California, United States H&R Block Full time

Job Summary:

As a Field Support Technician at H&R Block, you will be responsible for providing technical support to retail tax offices worldwide. This includes providing break-fix support for PC, peripheral, network, and software issues, as well as troubleshooting and resolving user incidents.

Key Responsibilities:

  • Provide technical support to retail tax offices worldwide
  • Break-fix support for PC, peripheral, network, and software issues
  • Troubleshoot and resolve user incidents
  • Utilize software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents
  • Effectively communicate and assist clients regarding their technical support issues
  • Coordinate the setup, shutdown, and support of PC hardware and software for H&R Block's field company offices
  • Maintain, troubleshoot, and support field systems in company-owned field offices
  • Help troubleshoot and support FR offices
  • Maintain an inventory of district resources
  • Maintain hot spare tracking and control for computer equipment in the district
  • Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs
  • Maintain network and telephone systems in company offices
  • Document hardware problems and their resolution within the ticketing system
  • Assist with special projects as needed
  • Remote into and/or control desktops to resolve technical issues
  • Maintain a technical working knowledge of product or products supported by the department
  • Handle Field contacts while ensuring quality measurement procedures and work instructions are maintained within policy guidelines

Requirements:

  • Experience with Windows Environment, Windows network configurations, and MS Office (or equivalent)
  • Demonstrated organization, prioritization, and project coordination skills
  • Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks, and systems

About H&R Block:

H&R Block is a company that values diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.



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