Customer Operations Team Lead

1 day ago

Gaithersburg, Maryland, United States DEFENDERS Full time
{"Job Title": "Customer Operations Team Lead", "Job Description": "Job Summary

As a Customer Operations Team Lead, you will be responsible for supporting the Existing Customer channel by planning, implementing, and managing the activities of the service workforce. You will ensure familiarity and training of product installation and service skills, formulate a sound business plan to provide cost-efficient service, and work with the General Manager to meet profitability goals.

Key Responsibilities
  • Plan, implement, and manage the activities of the service workforce to ensure timely and complete installation and service of all jobs within an assigned territory.
  • Formulate a sound business plan to provide cost-efficient service for targeted sales growth in accordance with established plans and market share targets.
  • Work with the General Manager to meet profitability goals and conduct regular meetings to discuss progress and challenges.
  • Communicate current installation and service policies, procedures, and techniques to the district installation and service workforce.
  • Assist the sales force by developing low installation costs and suggesting proper and varied applications of systems.
  • Serve as the primary contact for the district installation and service workforce to provide input and feedback related to Corporate Installation and Service.
  • Ensure consistency of field installation and service activities and establish and maintain a high level of quality and timely installation/service to customers for maximum retention.
  • Develop and maintain an effective installation/service workforce through recruiting, hiring, training, motivating, and coaching techniques.
  • Track and record daily/monthly/quarterly installation/service activity to include individual installers' efforts and results.
Requirements
  • Associate degree or equivalent related experience.
  • 3 to 5 years related industry experience with a high volume, high impact operation.
  • Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
What We Offer

The salary range for this role is $55,468 - $110,000 per year, based on experience and qualifications. The position also includes a bonus structure and car allowance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year, and the accrual rate increases after the first year. We also offer 6 paid holidays.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at https://www.adt.com/ to learn more.

", "lang_code": "en"}

  • Member Team Lead

    4 weeks ago

    Gaithersburg, Maryland, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service, ensuring a positive shopping experience, and driving sales growth.Key ResponsibilitiesLead a team of associates in providing member service,...

  • Member Team Lead

    4 weeks ago

    Gaithersburg, Maryland, United States Sam's Club Full time

    Job SummaryWe are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a key member of our retail team, you will be responsible for providing exceptional customer service, leading a front-end team, and ensuring a seamless shopping experience for our members.Key ResponsibilitiesAssist management with supervising associates, assigning...

  • Seafood Team Lead

    4 weeks ago

    Gaithersburg, Maryland, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly motivated and experienced Seafood Associate Team Leader to join our team at Whole Foods Market. As a key member of our seafood department, you will be responsible for leading a team of associates to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesDevelop and maintain a high-performing team by...

  • Janitorial Team Lead

    4 weeks ago

    Gaithersburg, Maryland, United States Didlake Full time

    Job SummaryWe are seeking a highly skilled and experienced Janitorial Team Lead to join our team at Didlake, Inc. As a key member of our facilities operations team, you will play a critical role in ensuring the cleanliness and maintenance of our workspaces.Key ResponsibilitiesClean and maintain hallways, lobbies, lounges, restrooms, corridors, elevator...

  • Shift Team Lead

    1 day ago

    Gaithersburg, Maryland, United States Jimmy John Full time

    Jimmy John's Shift Lead Job DescriptionWe are seeking a highly motivated and customer-focused Shift Lead to join our team at Jimmy John's Sandwiches in Gaithersburg. As a Shift Lead, you will be responsible for providing exceptional customer service, executing sandwiches with precision, and maintaining a clean and safe work environment.Key...

  • Prepared Foods Team Lead

    3 days ago

    Gaithersburg, Maryland, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly motivated and experienced Prepared Foods Team Lead to join our team at Whole Foods Market. As a key member of our prepared foods department, you will be responsible for leading a team of team members to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead and develop a high-performing team of...

  • Installation Team Lead

    4 weeks ago

    Gaithersburg, Maryland, United States One Hour Heating & Air Conditioning Full time

    Lead Installation TechnicianAt One Hour Heating & Air Conditioning, we're looking for a skilled Lead Installation Technician to join our team. As a key member of our installation team, you'll be responsible for:Key Responsibilities:Accurately installing new heating, ventilation, and air conditioning systems for residential and commercial...

  • Seafood Team Lead

    5 days ago

    Gaithersburg, Maryland, United States Whole Foods Market Full time

    Job SummaryWe are seeking a highly motivated and experienced Seafood Associate Team Leader to join our team at Whole Foods Market. As a key member of our seafood department, you will be responsible for leading a team of associates to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesDevelop and maintain creative store layouts...

  • Team Operations Manager

    2 days ago

    Gaithersburg, Maryland, United States DEFENDERS Full time

    {"title": "Job Title: Team Manager Existing Customer Operations", "description": "Job SummaryAn ADT Team Manager supports the Existing Customer channel, responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory.Key ResponsibilitiesPlans,...

  • Customer Service Operations Manager

    2 weeks ago

    Gaithersburg, Maryland, United States DEFENDERS Full time

    ### Job Title: Team Manager Existing Customer Operations ### Job Summary: As a Team Manager Existing Customer Operations at DEFENDERS, you will be responsible for leading a team of professionals who support the Existing Customer channel. Your primary goal will be to ensure the prompt and complete installation and service of all jobs within an assigned...

  • Customer Service Operations Manager

    2 weeks ago

    Gaithersburg, Maryland, United States DEFENDERS Full time

    Job Title: ADT Team Manager Existing Customer OperationsAs an ADT Team Manager Existing Customer Operations, you will be responsible for supporting the Existing Customer channel by assigning and coordinating people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory.Key Responsibilities:Plan,...

  • Agile Systems Team Lead

    2 days ago

    Gaithersburg, Maryland, United States Talent Gravity Full time

    Job Title: Scrum MasterTalent Gravity is seeking a highly skilled Scrum Master to lead our agile systems team in delivering mission-critical support to our clients.Job Summary:The successful candidate will manage a team of DevOps, systems engineers, systems administrators, and/or deployment engineers to deliver the next generation of Geospatial Intelligence...

  • Cybersecurity Engineer Team Lead

    4 weeks ago

    Gaithersburg, Maryland, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled Security Engineer Team Lead to join our team at Leidos. As a key member of our DOMEX Technology Platform (DTP) contract, you will provide technical security expertise in our cloud and on-premise infrastructure.Key ResponsibilitiesProvide management oversight and coordination of DTP Security Team across multiple Task...

  • Cybersecurity Engineer Team Lead

    4 weeks ago

    Gaithersburg, Maryland, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled Security Engineer Team Lead to join our team at Leidos. As a key member of our DOMEX Technology Platform (DTP) contract, you will be responsible for providing technical security expertise in our cloud and on-premise infrastructure.Key ResponsibilitiesProvide management oversight and coordination of DTP Security Team...

  • Cybersecurity Engineer Team Lead

    4 weeks ago

    Gaithersburg, Maryland, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled Security Engineer Team Lead to join our team at Leidos. As a key member of our DOMEX Technology Platform (DTP) contract, you will be responsible for providing technical security expertise in our cloud and on-premise infrastructure.Key ResponsibilitiesProvide management oversight and coordination of DTP Security Team...

  • Cybersecurity Engineer Team Lead

    4 weeks ago

    Gaithersburg, Maryland, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled Security Engineer Team Lead to join our team at Leidos. As a key member of our DOMEX Technology Platform (DTP) contract, you will provide technical security expertise in our cloud and on-premise infrastructure.Key ResponsibilitiesProvide management oversight and coordination of DTP Security Team across multiple Task...

  • Security Engineer Team Lead

    2 days ago

    Gaithersburg, Maryland, United States Leidos Full time

    Job Title: Security Engineer Team LeadLeidos is seeking a highly skilled Security Engineer Team Lead to join our team. As a key member of our security team, you will be responsible for providing technical security expertise in our cloud and on-premise infrastructure.Key Responsibilities:Provide management oversight and coordination of DTP Security Team...

  • Retail Stocking Team Lead

    15 hours ago

    Gaithersburg, Maryland, United States Burlington Full time

    Burlington **Job Summary:** As a Retail Stocking Team Supervisor at Burlington, you will be responsible for leading the merchandise progression process, ensuring back of house cleanliness and organization, and assisting in recruiting and onboarding new associates. **Key Responsibilities:** * Lead the merchandise progression process, including receiving...

  • Retail Stocking Team Lead

    4 weeks ago

    Gaithersburg, Maryland, United States Burlington Full time

    Burlington **Job Summary** As a Retail Stocking Team Supervisor at Burlington, you will be responsible for leading the merchandise progression process, ensuring back of house cleanliness and organization, and assisting in recruiting and onboarding new associates. You will also coach associates in the moment and provide recognition, as well as direct...

  • Operations Director

    6 days ago

    Gaithersburg, Maryland, United States At Home Stores LLC Full time

    Operations Lead Job DescriptionAt At Home Stores LLC, we are seeking a highly skilled and experienced Operations Lead to join our team. As an Operations Lead, you will play a critical role in ensuring the smooth operation of our stores, providing exceptional customer service, and driving sales growth.Key Responsibilities:Oversee store processes and...