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Senior Reservations Coordinator

2 months ago

St Petersburg, United States Marriott International Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Senior Reservations Clerk to join our team at Marriott International Inc. As a key member of our reservations operations team, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine appropriate room type and rate.
  • Verify availability of room type and rate, and communicate with guests accordingly.
  • Explain guarantee, special rate, and cancellation policies to guests.
  • Accommodate and document special requests.
  • Answer questions about property facilities and services.
  • Follow sales techniques to maximize revenue.
  • Communicate information regarding designated VIP reservations.
  • Input and access data in reservation system.
  • Respond to any challenges found for accommodating rooming requests.
  • Oversee accuracy of room blocks and reservations.
  • Input group rooming lists using reservation systems.
  • Set-up proper billing accounts according to Accounting policies.
Requirements
  • High school diploma or G.E.D. equivalent.
  • At least 1 year of related work experience.
  • No supervisory experience required.
  • No license or certification required.
About Us

Marriott International Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure.