POS Technology Specialist

4 weeks ago


Hackensack, New Jersey, United States United Merchant Services Full time
Job Summary:

The POS Tech Specialist will be responsible for monitoring and resolving POS-related issues for both internal stakeholders and external clients. This role requires a strong background in IT support, excellent communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

• Continuously monitor the ticketing system for incoming POS-related issues from internal departments and external clients.
• Prioritize and assign tickets to the POS Support team based on urgency and complexity.
• Provide timely updates to merchants and/or ticket issuers on the status of ongoing issues.
• Collaborate with other departments to escalate and resolve complex technical issues efficiently.

Requirements:

• Minimum of 1 year experience in a technical support role, preferably with POS systems or IT helpdesk support.
• Excellent verbal and written communication skills.
• Strong trouble-shooting and problem-solving skills with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• A+ certification or equivalent preferred.
• Korean and English bilingual preferred.

Preferred Qualifications:

• Bachelor's degree in Information Technology or related field.
• Knowledge of POS hardware and software configuration is a plus.
• Flexibility to work occasional evenings, weekends, and holidays to work on urgent issues.

Benefits:

• Group Health Insurance (medical, dental, vision)
• 100% employer-sponsored Life Insurance
• 401K 3% matching
• Paid Sick and Vacation days
• Paid Holidays
• Gym Reimbursement
• Employee Referral Program
• Friday Company Lunch

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