Business Services Consultant

2 weeks ago

Dublin, California, United States SAP Full time
About the Role

We are seeking a highly skilled Client Delivery Manager to join our SAP Enterprise Cloud Services team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless alignment across multiple stakeholders.

Key Responsibilities
  • Own and grow client engagements for SAP Enterprise Cloud Services, acting as the voice of the client within SAP.
  • Accountable for entire SAP ECS engagement, leading the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plans and conduct regular service review meetings with clients, addressing operational and strategic topics.
  • Act as an escalation point for delivery-related topics, including incidents, service requests, and other customer requirements.
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management, and support the positioning of additional ECS offerings.
Requirements
  • Fluency in English is mandatory.
  • Proven track record in managing client engagements, with experience in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship-, expectation-, and de-escalation management.
  • Good understanding of SAP Basis, system migration, and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
  • Ability to work effectively as a virtual member of a dynamic and dispersed team.
About SAP

SAP is a global company with a strong focus on innovation and customer satisfaction. We offer a collaborative and caring team environment with opportunities for learning and development, recognition for individual contributions, and a variety of benefit options.

Our culture is built on collaboration, diversity, and inclusion, and we are committed to creating a workplace that values flexibility and aligns with our purpose-driven and future-focused work.

We are proud to be an equal opportunity workplace and are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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