Front Desk Associate

1 month ago


Hurricane, West Virginia, United States VP Management LLC Full time
Front Desk Associate Job Description

At VP Management LLC, we're seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities:
  • Greeting and Check-in: Welcome guests upon arrival, provide prompt and professional service, and ensure a smooth check-in process.
  • Phone and Email Management: Answer incoming calls, direct inquiries to the appropriate departments, and take accurate messages when necessary.
  • Front Desk Maintenance: Maintain the cleanliness and organization of the front desk area and common areas.
  • Confidentiality and Discretion: Handle sensitive and confidential information with discretion and adhere to all company policies and procedures.
  • Guest Records and Payments: Update and maintain guest records in the reservation system, process payments, and reconcile cash drawers at the end of each shift.
  • Reporting and Administration: Generate reports as needed and perform other administrative tasks.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: 1-2 years of customer service experience.
  • Skills: Excellent communication skills, both written and verbal; friendly and outgoing personality; ability to stay calm and professional under pressure; strong organizational skills and attention to detail.
Preferred Qualifications:
  • Previous Experience: Previous experience working in a hotel or related industry.
  • Technical Skills: Proficiency with computers and software programs, including Microsoft Office and property management systems.

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