Customer Service Liaison

2 days ago


Baton Rouge, Louisiana, United States Baton Rouge Telco FCU Full time
Job Overview

Baton Rouge Telco FCU is seeking a highly skilled Customer Service Liaison to join our team at the Goodwood Branch.

The estimated annual salary for this position is $35,480 based on 40 hours of work per week and an hourly wage of $17.00.

Key Responsibilities
  • Provide Exceptional Member Support: Assist members and potential members with their requests through various channels, efficiently and effectively handle inquiries, and resolve issues in a timely manner.
  • Credit Union Product Knowledge: Maintain a comprehensive understanding of all credit union products and services, including online banking, mobile banking, bill pay services, and remote deposit capture.
  • Sales and Referrals: Identify opportunities to offer additional credit union products and promotions, generate referrals that deepen relationships, and educate members on self-service options.
  • Problem Resolution: Resolve and de-escalate problems by clarifying issues, researching solutions, and escalating unresolved issues to management.
  • Adherence to Standards: Adhere to First Contact Resolution standards through all communication channels.
  • Record Keeping: Ensure accurate and up-to-date records are maintained, and required reports are prepared.
  • Credit Union Core Values: Demonstrate a commitment to the Credit Union's Core Values: Service with an EDGE, Solutions, Adaptability, Respect, and Accountability.
Requirements
  • Experience: One to three years of similar or related experience.
  • Work Schedule: Full-time hours of 7:45 am – 4:30 pm, Monday through Friday.


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