Customer Service Representative

7 days ago


Baton Rouge, Louisiana, United States COURTYARD BY MARRIOTT BATON ROUGE DOWNTOWN Full time
About Us

Courtyard by Marriott Baton Rouge Downtown is a hospitality management company that provides services across all aspects of hotel management and operations.

We are guided by our core values, P.E.A.C.H., which include being PASSIONATE with the spirit to serve, committed to EXCELLENCE that inspires results, adaptable and able to adjust to changing priorities, part of a COMMUNITY that is invested in growth, and humble, trustworthy, and transparent.

Our team members are the core to our success, and we invest in employee training and development to ensure our communities and team members can thrive.

Salary: $40,000 - $50,000 per year

About the Job

We are seeking a detailed, outgoing, customer service professional to fill our Night Auditor position.

As a Night Auditor, you will be responsible for providing outstanding service while checking guests in and out, being a guest advocate by responding to requests and concerns with a sense of urgency and empathy, processing payments for guests and making necessary changes/updates to their accounts, entering and updating reservation information in the system, collaborating with other departments to communicate information about room availability and status, maintaining the front desk ensuring the area is clean, welcoming, and organized, closing and balancing room accounts, running, printing, and distributing various reports, and making adjustments to accounts as needed.

Key Responsibilities:

  • Provide exceptional customer service to guests
  • Process payments and update guest accounts
  • Maintain accurate records and reports
  • Collaborate with other departments to ensure smooth operations
  • Maintain a clean and organized front desk area

Benefits:

  • Competitive salary range: $40,000 - $50,000 per year
  • Exciting and fun work environment
  • Top-notch training and growth opportunities
  • Nationwide hotel employee rates at select properties
  • Medical, dental, and vision coverage
  • Paid vacation time
  • 401(k) retirement plan


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