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Customer Service Ambassador
1 month ago
As a valued member of our team, you will play a crucial role in delivering exceptional customer experiences that drive business growth. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this role.
Key Responsibilities:- Establish and maintain strong customer relationships through proactive communication and follow-up.
- Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
- Collaborate with other agency team members to efficiently meet customer needs and drive business growth.
- Dedicated to delivering exceptional customer service.
- Able to effectively relate to customers, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members.
- Proactive in problem-solving and committed to finding solutions that meet customer needs.
- Hourly pay plus commission/bonus.
- Growth potential and opportunities for advancement within the agency.
- Paid time off (vacation and personal/sick days).
- Group life insurance.
- Valuable career-building experience.
Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide a range of insurance and financial services, including auto, home, life, and retirement planning. As a State Farm agent's employee, you will be an independent contractor's employee, responsible for and making all employment decisions regarding your own employees.