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Customer Service Representative

2 months ago

Henderson, North Carolina, United States GPM Investments LLC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.

Key Responsibilities
  • Customer Service: Greet customers in a friendly and welcoming manner, respond to customer inquiries, and resolve customer complaints in a professional and courteous manner.
  • Sales Floor Management: Maintain a clean and organized store environment, including restocking shelves, facing merchandise, and ensuring that the sales floor is free of clutter.
  • Sales and Upselling: Meet or exceed sales goals by providing excellent customer service, making product recommendations, and upselling products to customers.
  • Cash Handling: Accurately process customer transactions, handle cash, credit card transactions, and operate a point-of-sale system.
  • Teamwork: Collaborate with colleagues to achieve sales goals, maintain a positive and productive work environment, and provide support to colleagues as needed.
Requirements
  • Age Requirement: Must be 18 years of age or older (21 years of age or older in certain states).
  • Availability: Must be able to work weekends and holidays, embracing the full rhythm of retail.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
Benefits

We offer a competitive compensation package, including a weekly pay rate of $11.00 per hour. We also offer a 401(k) program with a generous 6% match, paid time off, and flexible scheduling.

GPM Investments, LLC is an equal opportunity employer and does not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, sexual orientation, or any other basis prohibited by applicable law.