Senior IT Operations Specialist

1 week ago


Bellevue, Washington, United States SysMind Tech Full time
About the Role

At SysMind Tech, we're looking for a highly skilled Site Reliability Engineer to join our team. This is an exciting opportunity to work with cutting-edge technologies and be part of a dynamic organization.

Key Responsibilities
  • Incident Management: Receive, triage, and manage IT-related issues reported by end-users, driving clarity and resolution through collaboration with SMEs and IT teams.
  • Problem Solving: Identify root causes, engage relevant teams, and drive issue resolution, minimizing MTTR.
  • Documentation and Communication: Document roles, responsibilities, and technical permissions, as well as track and report on issue counts, categories, and resolution times.
  • Collaboration and Leadership: Engage required SMEs, drive incident bridge calls, and lead post-mortem reviews to ensure continuous improvement.
Requirements
  • Technical Skills: Proficiency in Windows Server, Azure fundamentals, RBAC assignments, AAD/AD security groups, permissions, group policy, MFA, JEA, change tracking, audit trails, and approval/authorizations.
  • Soft Skills: Excellent communication, written, and verbal skills; ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
Work Environment

We are based in Richardson, TX, and require candidates to work from our Microsoft factory location. The exact address is 2791 Telecom Parkway, Richardson, TX 75082.

Salary and Benefits

As a Site Reliability Engineer at SysMind Tech, you can expect a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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