Senior Data Analyst Learning Analytics

4 weeks ago

Orlando, Florida, United States JetBlue Full time
Job Summary

The Senior Analyst Learning Analytics at JetBlue supports Crewleaders and Crewmembers in data-driven decision making. Through the development and facilitation of learning opportunities, the Senior Analyst educates Crewleaders and Crewmembers on data use. The Senior Analyst also supports analysis planning to improve effectiveness, learning transfer, and impact of JetBlue University's interventions. Additionally, the Senior Analyst provides assessment and evaluation expertise to determine individual and team performance requirements, identify gaps, and recommend performance improvement interventions. Finally, the Senior Analyst maintains leadership responsibilities through direction and coordination of Analysts.

Key Responsibilities
  • Develop a thorough understanding of JetBlue's training programs, business needs, initiatives, and goals.
  • Implement data collection and measurement strategies to ensure continuous improvement across all components of JetBlue University curricula and learning delivery methods.
  • Apply program evaluation theory to help organizational leaders identify success metrics and ensure timely measurement.
  • Conduct needs assessments through data analysis, interviews, observations, questionnaires, focus groups, and other research methodologies to identify individual and organizational training and performance support needs.
  • Act as the subject matter expert on internal and external data sources, ensure accuracy of reported data, and support Learning Analytics leadership in revising processes for continued optimization of data collection and reporting.
  • Build dashboards and data visualizations using tools like Tableau.
  • Support JetBlue's learning analytics by staying up-to-date on needs assessment and evaluation best practices.
  • Conduct peer mentoring or training on topics related to Learning Analytics.
  • Share knowledge and skills within and outside of JetBlue, advancing the culture of measurement within the company and in the professional community.
Requirements
  • Bachelor's Degree in Psychology, Industrial/Organizational Psychology, Instructional Design, or related field; or demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four years of previous related work experience.
  • Three years' experience in Human Resource Development, Organizational Development, or Industrial/Organizational Psychology.
  • Strong facilitation skills, including ability to facilitate cross-functional classes and lead teams to consensus.
  • Previous experience in a consulting capacity building successful internal/external customer relationships.
  • Experience applying data collection, analysis, and visualization best practices to ensure action.
  • Experience using relational databases and coding in computer languages like R.
  • Knowledge of program evaluation theory and approaches.
  • Intermediate to advanced skills with descriptive and inferential statistics.
  • Experience with training metrics and evaluation methodologies.
  • Experience with performance and cause analysis.
  • Advanced critical thinking skills.
  • Strong written and verbal communication skills.
  • Outstanding interpersonal skills.
  • Advanced computer skills in Microsoft Office Suite products.
  • Proven experience with project planning, execution, and management.
  • Ability to work effectively in an ambiguous, fast-paced environment.
  • Upbeat, positive, and can-do attitude with an entrepreneurial spirit.
  • Strong attention to detail.
  • Ability to handle confidential information with professionalism and diplomacy.
  • Available for overnight travel.
  • Must pass a ten-year background check and pre-employment drug test.
  • Must be legally eligible to work in the country where the position is located.
Preferred Qualifications
  • Master's Degree in Psychology, Industrial/Organizational Psychology, Instructional Design, or related field.
  • Six years' experience in Human Resource Development, Organizational Development, or Industrial/Organizational Psychology.
  • Experience applying program evaluation theory and practices in a corporate setting.
  • Experience applying descriptive and inferential statistics in a corporate setting.
  • Experience utilizing multiple data sources and approaches for training evaluation.
  • Proven application of performance and cause analysis for performance improvement.
Crewmember Expectations
  • Regular attendance and punctuality.
  • Potential need to work flexible hours and be available to respond on short notice.
  • Able to maintain a professional appearance.
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
  • Must be an appropriate organizational fit for the JetBlue culture, exhibiting the JetBlue values of Safety, Caring, Integrity, Passion, and Fun.
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards.
  • Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary, including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
Equipment
  • Computer and other office equipment.
Work Environment
  • Traditional office environment.
Physical Effort
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

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