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Telecommunications Specialist

2 months ago

Atlanta, Georgia, United States Behavioral Health Connections Full time

Job Summary

Behavioral Health Connections, a leading provider of mental health services, is seeking a skilled Call Center Specialist to join our team of dedicated professionals. As a Call Center Specialist, you will play a critical role in connecting individuals with the care they need.

Key Responsibilities

  • Answer calls from referral sources and take demographic information related to the person to be assessed.
  • Dispatch a Mobile Assessment Team Evaluator to the caller's location.
  • Ensure all calls are addressed and dispatched in a timely manner.
  • Assist the Mobile Assessment Team Evaluator with the commitment process, paperwork, and transfer process, if necessary.

Requirements

  • High School Diploma
  • Knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age-specific growth and development, and crisis and behavior management.

About Us

Behavioral Health Connections is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults, and older adults in crisis hours a day, 7 days a week, with a rapid response to expedite their journey to wellness.